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Insurance Specialist / Advisor (Call Centre Hotline)HoldCover Insurance Brokers Limited
  • Pok Fu Lam
  • HK$25,000 - 35,000 /month (includes high commission)
  • Posted on 09 Nov 2019
Insurance Specialist / Advisor (Call Centre Hotline)HoldCover Insurance Brokers Limited

Job Highlights

  • No Cold Calling Required but High Service Quality
  • Fixed Working Hours, No Shift Required
  • Basic Salary 20k with attractive monthly bonus

Job Description

Role and Responsibilities

  • Handle customer inquiries in a timely manner from different digital channels, including Email, Website Live Chat and Social Media Platforms
  • Support distribution partners to follow insurance applications & after-sales services
  • Logging all customer queries in a clear and concise manner into system
  • Maintain good customer relationship and promote the company's services
  • Address customer feedback or complaints professionally
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational requirements


Job Requirements

  • Holder of IIQE Paper I, II & III preferred (candidates who currently studying will also be considered)
  • Diploma or above with minimum 2 years’ insurance-related call centre experience
  • Knowledge of General Insurance Product is a definite advantage
  • Good interpersonal skills, self-initiative with a passion for customer centricity
  • Attentive to details, patient, well-organized with good problem solving skills
  • Proficient in written and spoken Cantonese, English and Putonghua


Interested candidate please Apply Now or send us your full resume with current and expected remuneration package & available date.


Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only.

Additional Information

Career Level
Non-Degree Tertiary
Years of Experience
2 years
Employment Type
Full Time, Permanent

Company Overview

HoldCover Insurance Brokers Limited currently working with over 10 insurers in Hong Kong, offering a digital platform,, to serve as a marketplace with full range of general insurance products for individuals and SME clients to do the product comparison and direct purchase online.

Additional Company Information

Benefits & Others
Education allowance, Free shuttle bus, Medical insurance, Performance bonus