ConnectedGroup Ltd

IT Business Analyst - APAC CRM Implementation

ConnectedGroup Ltd
HK$25,000 - HK$30,000 /month
Posted on 12-Apr-21

IT Business Analyst - APAC CRM Implementation

ConnectedGroup Ltd

Job Highlights

  • MNC Career Opportunity
  • Sizeable CRM Project Experience
  • Open and Friendly Working Culture

Job Description

Our client is a well-known Luxury Fashion Retailer with a growing business in APAC. They are looking for an experienced Business Analyst to work on the cross-regional CRM project. Since 2020, the company has put its business focus on developing e-Commerce channels to diversify its revenue stream. With the increasing importance of utilizing customer data for business decisions, they will be implementing a new CRM system across APAC countries. Ultimately, they aim to use the new CRM system to maximize the business potential during and after the global pandemic.


  • Participate in activities within the SDLC of internal CRM, POS, e-Commerce applications
  • Coordinate with users, internal development team, and external vendors throughout the project cycle
  • Provide incident report and review with team leader for improvement and development
  • Actively collect and analyze users requirements in enhancement projects
  • Follow the change request policy and approval process for any changes/ fixing in production environment


  • 2 years of experience as IT Business Analyst/ Project Associate, preferrably in retail or fashion industry
  • Bachelor's Degree in Computer Science, Information Technology, or related disciplines
  • Familiar and hands-on with mainstream CRM tools, experience in Ogilvy CRM, or Oracle XStore is a plus
  • Fluent in Chinese and English, both written and spoken
  • Eligible to work in Hong Kong

Additional Information

Career Level
Years of Experience
2 years
Job Type
Full Time, Contract

Company Overview

ConnectedGroup is an executive search and recruitment firm with offices in Hong Kong and China. We work across a number of industry sectors providing cross-functional recruitment. Our specialisms are Financial Services, Legal, Manufacturing, Supply Chain/Sourcing, Industrial, Technology, Strategy & Transformation, Life Sciences, Consumer and Retail/Luxury Goods, Hospitality, Sales, Marketing & Communications, Corporate Functions/Administration (Human Resources & Talent Acquisition/Finance/Accounting/Professional Support), Property & Real Estate.

All information is used for recruitment purposes only. Although we endeavour to respond to every applicant this may not always be possible so if you receive no response within 60 days, please consider your application for this specific vacancy to be unsuccessful. We will contact you with the next vacancy that matches your profile.

Additional Company Information

Human Resources Management/Consultancy