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IT Client Service Manager (Infrastructure / Security) - In-house position Motiva Consulting Limited
IT Client Service Manager (Infrastructure / Security) - In-house position Motiva Consulting Limited
Job Highlights
  • Experience in IT Consultancy & Account Management
  • Knowledge in IT infrastructure / Security solution
  • Customer-oriented and good interpersonal skills
Job Description

Company Description

Our client is a well-known Trading Group based in Hong Kong, they are seeking talented candidate to join their fast growing team

Job Responsibilities

Client relationship management

  • Understand our IT service offerings and business requirements; proactively provide IT consultancy and Solutioning to meet clients’ needs
  • Engage stakeholders to promote values of our IT services and solution


Service Management

  • Define IT service scope, work closely with Global Infrastructure team, Hub IT, external vendors and/or other parties to ensure IT infrastructure, processes and tools meet agreed service level
  • Analyze, measure & continuously improve our services


Project Management

  • Overall management of clients’ projects
  • External Vendor management


Contract Management

  • As an in-house service provider, manage service contract details & its renewal with clients
  • Streamline billing process, facilitate cost calculations, and any ad-hoc administrative duties as required


Job requirement

  • Minimum 8 years’ experience in IT consultancy & in-house account management for IT infrastructure solutions / projects
  • Strong analytical and problem-solving skills with solid experience in incident management, change management and problem management.
  • Strong communication and presentation skills especially in English.  Mandarin is a plus.
  • Customer-oriented; able to manage stakeholder expectations with strong interpersonal skills
  • Result-oriented; strong commitment to SLAs; strong in time & resources management to deliver results in fast-changing environment
  • University Degree/Higher Diploma in Information Systems, Supply Chain or related discipline
  • Possess of ITIL certificate is an advantage



Additional Information
Years of Experience
8 years
Employment Type
Full Time, Permanent
Five-day work week, Medical insurance, Performance bonus, Transportation allowance