Superhub Limited

IT Field Engineer

Superhub Limited
Salary negotiable
Posted on 30 Oct 2020

IT Field Engineer

Superhub Limited

Job Highlights

  • Remote or onsite support for customers
  • Resolve hardware and software problems
  • Anniversary Leave, Birthday Leave, Medical benefit

Job Description

You will be confident, driven and have the following essential qualifications:

  • Higher Diploma in IT or related field above
  • 1 or 2 years hands on experience in technical support
  • Good analytical and problem solving skills
  • Microsoft 365 & networking knowledge & experience preferred
  • Strong interpersonal communication and relationship-building skills
  • Good command of written and spoken English and Cantonese
  • Good analytical skills to study problems and records and identify solutions
  • Proactive and self-motivated team player

Your role:

  • Perform onsite support work in customer offices
  • Support remote customer workstation & server issues
  • Install and configure software and computer systems
  • Troubleshoot and resolve issues as well as hardware and software installation on desktop and/or mobile devices
  • Maintain operation of application systems
  • Perform system health check and report to relevant parties
  • Timely update of ticket systems and report to supervisor
  • Other IT related tasks & IT Projects
  • Maintain system documentation and inventory control

What awaits?...

  • Work in a Microsoft Cloud Solution Provider Direct Partner company
  • Opportunity to advance your cloud related skills through on-the-job and hands-on training
  • Access to latest Microsoft technologies and sponsored trainings
  • Become the technology expert in Microsoft Cloud Platform

What will you get in return?

  • Annual Leave, Birthday Leave, Study Leave and Anniversary Leave
  • Attractive remuneration package
  • Chance for staff award nomination
  • Continuous sponsorship on the latest Microsoft technologies trainings
  • Advance your knowledge and know-how in cloud technology

Who are we?

  • “Top Azure Solution Providers 2020” by APAC CIOoutlook
  • Winner of Microsoft “Top” Awards, “Partner of the Year” and “Top  Cloud Solution Provider” in 2018 and 2019
  • Microsoft Direct Licensee in HK, Gold Microsoft Partner, Authorized Microsoft 365 and Azure Dealer
  • Own the largest Hosted Exchange base in HK and have started Cloud Hosting business since 2008
  • Believe in cloud and #worksmarter with cloud technologies
  • Aim to help customers to #worksmarter / Help customers to #worksmarter as our mission
  • Company culture focus on staff advancing with cutting edge technologies
  • Workplace that encourages teamwork, learning and result 

Interested parties, please send your latest resume (in Microsoft Word format) with present and expected salary by clicking "Apply Now".

All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.

Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
Not Specified
Job Type
Full Time, Permanent

Company Overview

Cloud Support Excellence

A New Generation IT outsourcing company, or Cloud Hosting Service Provider, in Asia is looking for the right candidate to promote our Hosting Solution targeting Enterprise market. We are seeking for candidates who present themselves with strong communication and interpersonal skills along with excellence in self-motivation; and a positive, energetic, and ambitious attitude in the IT industry.

About us:

Superhub is a leading Microsoft Cloud Hosting Solution provider offering private and public cloud solution to Hong Kong and Mutli-National companies in Greater China Region.  We are serving 140,000 enterprise users with 3 data centers and 7x24 support.  Our 99.99% uptime guarantee and same day hardware replacement service give peace mind, reliable and always-on service to customer anywhere online.

Additional Company Information

Information Technology
Benefits & Others
Medical insurance, Performance bonus