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IT Helpdesk AnalystHays
  • Others
  • Salary negotiable
  • Posted on 22 May 2019
IT Helpdesk AnalystHays
Job Highlights
  • IT Help desk Analyst Opportunity
  • Multinational investment bank
  • Fast-paced, fulfilling atmosphere
Job Description

Contract IT Helpdesk Analyst With Leading Investment Bank

Job Highlights

  • IT Helpdesk Analyst with major multinational investment bank
  • Excellent career trajectory within IT
  • Fast-paced, fulfilling atmosphere to solve end-user IT needs

Job Description
Seeking an IT Helpdesk Analyst with 2+ years of experience

Your New Company
Client satisfaction is obviously the firm's key priority, but their staff's growth and fulfilment are equally important to them. The firm encourages mutual trust and openness, fosters empowerment for every member of staff to promote teams' performance. Meanwhile, the firm also places great emphasis on entrepreneurial spirit and innovation. Our constant determination is their true strength. Your new company will be the place where you can grow your career in your given field.

Your New Role
* Provides a single point of contact for end users (VIPs, Traders, FO/MO/BO users, Visitors) to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining desktop hardware (PCs, monitors, printers…etc)
* Support for all telephony equipment (desk phones, headsets, trading turrets, corporate mobiles, phone recordings and VC systems) maintenance to ensure optimal working environment
* Provide troubleshooting support (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required
* Work independently and escalate issues to regional L2/L3 IT teams
* Provides 1st level support on business applications and escalates to the appropriate support team as needed
* Ensures company technology assets are properly used, monitored and recorded in our inventories.Responsible for recording all users' request in in-house ticketing system, with accuracy and an appropriate level of details
* Collaborates with other Helpdesk teams in the region (by communicating about findings, fixes and documentation, whenever required)
* Support local obligations for Business Continuity
* Maintains the IT software is in line with company required version
* Ensure all IT hardware/software/infrastructure meet local regulator's requirement. Document and communicate to regional IT and compliance any divergence or discrepancy
* Managing local IT procurement. Sorting providers, preparing purchase request and dealing with the payment with Financial team
* Arrange to relocate the IT equipment when there is any seating relocation of users.

What You'll Need To Succeed

  • 2+ years' experience in a Technical Support / Helpdesk role in an enterprise environment. Banking / Finance experience a plus
  • Experience in supporting computer hardware (PC, server, VDI, laptop / notebook and mobile & handhelds) and software (Windows Desktop - win7 and win10, MS Office - 2010,2016,365, blackberry work, Air watch) and basic back-end administration (Windows Server, AD, SCCM, Exchange, networking)
  • Bachelor in IT related discipline. MCTS/MCITP/MCSE certifications an advantage
  • Proactive and positive attitude. Excellent customer service-oriented mindset
  • Excellent verbal and written communications skills in English and Cantonese (Mandarin a plus)
  • Shift work may be required

What you'll get in return
In return for your dedication and hard work, you'll be rewarded with:

  • A competitive salary based on performance and output
  • Dynamic, hardworking, production-focused technology team.
  • Involvement in [global/specify] projects
  • Travel opportunities

What you need to do now
If you're interested in this role, click "apply now" or for more information and a confidential discussion this role or to find out more about IT opportunities, please email your CV to [email protected]

Additional Information
Career Level
Years of Experience
Employment Type
Full Time, Temporary
Company Website
Company details
At Hays, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them.

Operating across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments, Hays placed 67,000 candidates into permanent jobs and around 220,000 into temporary assignments in the 2016 financial year. Our breadth and depth of expertise has enabled us to power the world of work for many decades.

In Hong Kong, our recruiting experts are available to you in the following specialisms:

Accountancy & Finance
Banking & Financial Services
Finance Technology
Human Resources
Information Technology
Life Sciences
Sales & Marketing
Supply Chain

To connect with a recruiting expert at Hays, visit us at or follow Hays on LinkedIn - The #1 Recruiter on LinkedIn globally.
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