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IT Helpdesk SupportBOCOM International Holdings Company Limited
  • Central
  • Salary provided
  • Posted on 14 Aug 2019
IT Helpdesk SupportBOCOM International Holdings Company Limited

Job Highlights

  • Day-to-day first line end-user support
  • Chance to take up infrastructure projects
  • Exposure to Investment Banking System

Job Description


  • Provide day-to-day first line end-user support
  • Participate in helpdesk projects and implementation work
  • Assist in negotiation with vendors, outsourcers, and contractors on pricing, procurement and requirement on desktop equipment
  • Responsible for PC desktop equipment procurement, delivery, installation and setup as well as invoice payment
  • Responsible for keep tracking IT assets with proper inventory control on record keeping, maintenance and related documentation
  • Responsible for market data user and customer account setup, installation, maintenance, record keeping and cost allocations on payment
  • Liaise with customers to diagnose and report on IT problems
  • Required to provide on-call support and work outside office hours


  • Degree in Computer Science or equivalent. Candidate with lower educational qualification will also be considered if with relevant experience
  • Minimum 2 years working experience in Information Technology areas
  • Knowledge and experience in first-line user and technical support with strong skill in trouble-shooting and soft-skill is a must
  • Working experience in financial service industry (preferably in investment bank, securities house, brokerage firm) a definite advantage
  • Knowledge and experience in using Windows desktop and domain administration, inventory management system, software deployment system; McAfee DLP & antivirus preferred
  • Good understanding of trading and market data facilities such as Bloomberg, AAStocks, ET-Net, etc. an added advantage
  • Knowledge and experience in email system especially Lotus Notes an added advantage
  • Ability to manage disparate demands from multiple customers
  • Ability to work with geographically diverse workforce
  • Meticulous and methodical in creating solutions with strong analytical and problem solving skills
  • Team player, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed
  • Good command of written and spoken English and Chinese with fluency in Mandarin; knowledge of Simplified Chinese a plus


We offer an attractive remuneration package including a performance bonus, medical insurance covering dependants, MPF, Life and AD&D insurance, annual leave, birthday leave, marriage leave and training subsidy, etc. to the right candidate. 

If you are interested in this opportunity, please send your application with a detailed resume including current and expected salary, latest bonus and availability by clicking "Apply Now". Applications without required information will NOT be considered.

*Information provided by applicants will be treated in the strictest confidence and will be solely used for recruitment purposes.


Additional Information

Career Level
Entry Level
Years of Experience
2 years
Employment Type
Full Time, Permanent
Dental insurance, Education allowance, Five-day work week, Life insurance, Medical insurance, Performance bonus

Company Overview

BOCOM International Holdings Company Limited is a subsidiary of Bank of Communications Co., Ltd.  We provide a wide range of financial services including securities brokerage, corporate finance and asset management to our domestic and international clients. We are hiring committed and passionate high calibre to join our Company and grow with us in the long run.

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