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IT Operations Administrator / EngineerJuwai Limited
IT Operations Administrator / EngineerJuwai Limited
Job Highlights
  • System Asupport
  • IT
  • technology
Job Description

To act as the owner of our internal-facing applications and employee-support function. Due to his/her skills, he/she can solve most incidents directly. Core functions include:

  • IT Ticket/IT Call-Centre Handling
  • Document encountered problems and solutions to all problems encountered.
  • New employee on-boarding, off-boarding, and technical support.
  • Desktop, Laptop, Hardware, Software Support
  • Cloud applications support, include: office365, SharePoint, one drive etc
  • Work closely with IT head and FA team for office equipment/software purchasing



  • At least 2 years of experience in a System Administrator or related role. 
  • Office365 product administration experience
  • Sense of service, sense of urgency, strength in communication, teamwork, processes and customer orientation, especially friendly and kind behaviour
  • Ticket system usage (JIRA, zendesk, redmine)
  • Administration of employee computers (Windows, Mac, Linux)
  • Basic knowledge of office networking (TCP/IP, wifi, routers, switches, firewalls, etc.)
  • Hardware management (inventory, setup, integration)
  • Employee on-boarding and off-boarding procedures
  • Communication tool administration (cameras, microphones, projectors,


  • Experience with compliance and standardization (ISO/PCI standards)
  • Telephony system administration (Digium)
  • External communications/vendor relations
  • Office 365 SharePoint Intranet knowledge
Additional Information
Years of Experience
Not Specified
Employment Type
Full Time
Dental insurance, Five-day work week, Medical insurance, Work from home
Company details


Juwai Limited is a fast paced, innovative online advertising business, operating, the number one Chinese international property portal. is at the forefront of online advertising with unique and first-to-market products. We think differently, work hard for our customers, and never settle for second best. TechinAsia rated as one of the top 10 companies to watch and we're regularly featured in global publications such as The New York Times, Forbes, The Wall Street Journal, The Wall Street Journal, Bloomberg, Financial Review, The Australian and South Morning China Post.  

Our company is experiencing rapid growth, and we're constantly searching for talented people to join the team. Our culture is our strength, and at Juwai, no task is too big or too small. Entrepreneurial, insightful, creative, professional, team-oriented, responsible and fun are just some of the words that describe our Juwai team members.

We value ability, drive and passion over a fully decked CV. We find great people and help them create a role which grows with them, along with the business. Our team members work out of offices in Shanghai and Hong Kong. 

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