You will provide 1st & 2nd line technical support and administration for predominantly APAC based staff and remote users as needed. Additionally, as part of the Global IT Service Desk, you will be expected to support users based in other offices with the follow-the-sun support model. This critical role combines telephone and desk-side support covering 8 x 5. Working part of a team, you will operate to demanding SLAs set by the business and will strive to exceed customer expectations wherever possible.
Main Duties and Responsibilities:
The Financial Times is one of the world’s leading news organisations, recognised internationally for its authority, integrity and accuracy. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community.
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