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IT SupportThe Swatch Group (Hong Kong) Limited
IT SupportThe Swatch Group (Hong Kong) Limited

Job Highlights

  • Provide first-line end-user support for Hardware
  • Manage the IT Helpdesk Hotline
  • Setting up workstation or networked equipment

Job Description

The company

The Swatch Group is today the largest manufacturer and distributor of finished watches in the world.  The Group includes a number of famous brands such as Breguet, Blancpain, Jaquet Droz, Glashütte-Original, Omega, Longines, Rado, Tissot, Calvin Klein, Certina, Mido, Hamilton, Pierre Balmain, Swatch and Flik Flak. In addition, The Swatch Group benefits from the strongest industrial base in the watch industry with divisions such as ETA, Comadur, Frederic Piguet, DYB, etc. contributing greatly to our Group’s success. The Group employs over 34,000 employees worldwide with an annual sales turnover of over 8 billion Swiss francs.  The Swatch Group (Hong Kong) Limited is a wholly owned subsidiary company of The Swatch Group.  When you join the SGHK, you have become part of a worldwide organization committed to providing excellent services to its customers and business partners.

Job description

  • Provide first-line end-user support for Hardware and Software and manage the IT Helpdesk Hotline. Perform associated helpdesk activities using tools provided by the company
  • Assist in setting up workstation or networked equipment, scheduling and monitoring computer equipment installation/relocation; site preparation work
  • Monitor and keep track of system faults; report and coordinate with external IT vendor to provide maintenance service on reported faults
  • Responsible for system & data backup in servers per work schedule
  • Support the procurement of computer accessories and maintenance services
  • Update and maintain inventory records of computer hardware; perform physical checks; maintain procedure manuals and documentation
  • Support Hardware and Software in retail stores during non-office hour


  • Diploma in Computer Science or equivalent
  • At least 4 years’ relevant experience
  • Good knowledge in Microsoft Office 2016
  • Familiar with Networking & System Management and PC LAN support
  • Good interpersonal and communication skills
  • Diligent, initiative, independent and strong team work
  • MCSE preferable
  • Immediate availability preferred
  • Good command of spoken English and Cantonese


Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
4 years
Employment Type
Full Time, Permanent
Benefits & Others
Dental insurance, Double pay, Five-day work week, Life insurance, Medical insurance

Company Overview

The Swatch Group (Hong Kong) Limited is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Applicants who are not contacted within 6 weeks may consider their application unsuccessful. Unsuccessful applications may be kept for another 3 months for being considered for other suitable positions available in our Group. The unsuccessful applications will be destroyed after the said period of retention.

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