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IT Support Analyst (International Corporate Law Firm)GrammyTech Ltd
IT Support Analyst (International Corporate Law Firm)GrammyTech Ltd
Job Highlights
  • IT Support for a Law Firm office
  • Desktop, Server and Network support
  • Regional Exposure
Job Description

Responsibilities

  • Serve as a point of contact for reporting technical issues, and answering questions regarding upgrades, installations and other software/hardware/network issues
  • Effectively communicate with customers in a clear, positive and professional manner
  • Accurately diagnose customer technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources
  • Identify and document internal network and phone system issues, and communicate the information to the appropriate personnel
  • Assist Corporate IT with adds, moves, and changes and break/fix issues
  • Provide IT support to online meetings and firm's events

 

Qualifications

  • Degree in technical or business subjects or equivalent technical or business experience
  • Minimum of 2 years of experience in a technical service-related field with support experience in various software and applications
  • Basic knowledge of software patching/deployment tools
  • Basic knowledge of mobile device management tool
  • Technical or Industry Certifications (Microsoft, HDI) will be a plus
  • Experience working in the legal environment with exposure to legal applications is a huge advantage
    • such as: document management system (Hummingbird DM 10.0), Carpe Diem and Elite

 

Required Skills

  • Strong customer service focus, with the ability to work professionally whilst dealing with challenges
  • Organized, self-motivated and able to multi-task and work with minimal supervision
  • Excellent attendance and dependability
  • Excellent verbal and written communication skills
  • Fluent in English, Cantonese and Mandarin
  • Experienced in desktop, server and network support
  • Immediately available candidates is preferred

 

Interested parties, kindly send your CV (word format) along with your expected salary to patrick @grammytech.com

Additional Information
Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Employment Type
Full Time
Benefits
Medical insurance
Company details

GrammyTech Limited is one of the most reputable and largest IT - Information Technology Executive Search firms in Asia and Greater China region. Established in the late 1980's, our operation has since expanded to a regional network of more than 80 consultants and researchers spreading across Hong Kong, Beijing, Shanghai, Guangzhou and Taiwan.

Our consultants are professionals coming from their very own expert area in the IT/Telecom fields. Our clients include Fortune 500, US Top 1000 fast growing, and major multi-national & local companies. We have completed more than 20,000 IT job assignments and earned the respect from our clients of our high quality services.