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IT Support AnalystRobert Walters Hong Kong
  • Others
  • Salary negotiable
  • Posted on 14 Aug 2019
IT Support AnalystRobert Walters Hong Kong

Job Highlights

  • Global leading luxury conglomerate
  • Work within a service desk of 5
  • Provides users and network support

Job Description

Working within a team of 5, this IT Support Analyst will provide 1st tier service desk support and provide network maintenance.


  • Act as 1st point of contact to provide IT support for users and technical issues
  • Provide escalation for requests to relevant teams and timely response to users
  • Setup workstation and troubleshooting equipment
  • Maintain stable performance for network equipment
  • Coordinate with vendors and ensure services provided met with agreed standards
  • Conduct users training, maintain documentation and schedule regular check ups
  • Oversee the procurement of software and hardware
  • Participate in projects when necessary


  • Diploma in Computer Science or equivalent
  • Minimum 3 years' experience providing IT support
  • Excellent knowledge on Windows desktop and Office applications
  • Good familiarity with basic network and PC LAN is advantageous
  • Strong interpersonal skills and can work well with stakeholders across multiple divisions
  • Fluent communication, both written and spoken, in English and Cantonese

About our client

Our client is global leading luxury goods conglomerate most renowned for their diversified brands of watches and jewelleries.

Additional Information

Years of Experience
Employment Type
Full Time, Permanent

Company Overview

Robert Walters is one of the world's leading global specialist recruitment consultancies. The Robert Walters brand stands for innovation, vision and leadership in the global recruitment market.

Robert Walters specialises in permanent and contract recruitment across all industry sectors and all levels of seniority, and count the world's leading investment banks, multinational blue-chip commercial organisations and innovative SMEs as clients. Our international network and global brand presence, along with our unrivalled professionalism and specialist knowledge, ensure that we offer only the highest quality of service to both our clients and candidates.

Established in London in 1985, the Group now operates across 28 countries. Robert Walters' Hong Kong office specialises in accounting & finance, banking & financial services, human resources & business support, information technology, legal & compliance, sales & marketing, as well as supply chain, logistics & procurement.

An award-winning business, Robert Walters has a proven track record of providing high quality recruitment services, and our success is further endorsed by the many awards we have won over the years.

For more information about Robert Walters Hong Kong, please visit

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