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IT Support Engineer AlphaSights Limited
IT Support Engineer AlphaSights Limited
Job Highlights
  • Competitive Salary Package & Benefit
  • Asia Pacific Exposure
  • Company Social Events & Perks
Job Description

The IT Support role:

AlphaSights is looking for a proactive and driven individual to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Based in Hong Kong, you will provide first-tier online and in-person support to the office, and remote support to the rest of the APAC region (Seoul, Shanghai, and Tokyo). At the same time, you will be joining a global team, contributing to remote support of our global offices in the US and EMEA.

From day one, you will be given areas of responsibility and be expected to manage your own time. You will need to maintain a positive, problem-solving mindset, and be attracted by the challenge of delivering high quality support in a fast-paced environment. You are proactive, creative, and enjoy interacting with other people. You are always to be looking for ways to improve your own work while at the same time being committed to helping the wider team succeed. You are excited to make the most of on-the-job and classroom-based learning, and the opportunity to dive into the field of IT through exposure to a wide array of different technologies, regions, and challenges. 

Core responsibilities:

  • Troubleshooting tech issues, in person and remotely, including help desk operations and deskside support
  • Configuring and deploying Macs, VoIP phones, hardware, and networking equipment
  • Supporting both our proprietary and third-party software applications
  • Maintaining meeting room hardware for conference calls and video conferencing
  • Collaborating with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly
  • Maintaining the company IT hardware asset register

 

Requirements:

  • 1-2 years work experience (Apple technician, Helpdesk, etc) 
  • Strong understanding of computer hardware (macOS/iOS)
  • Evidenced problem-solving skills, comfortable navigating ambiguity
  • Thrives in a results-oriented, fast-paced environment
  • Able to speak fluent English, plus another Asian language (Mandarin or Japanese or Korean) 

 

Attributes we're looking for:

  • People-oriented, customer service mindset
  • Excellent communication skills, and infectious energy
  • Naturally positive attitude, with the ability to maintain patience and composure under pressure
  • Excellent track record of successful service delivery (in IT or another field)
  • Team-oriented mindset, with a natural willingness to always go the extra mile
Additional Information
Years of Experience
1 year
Employment Type
Full Time, Permanent
Benefits
Dental insurance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Travel allowance, Work from home
Company details

AlphaSights

AlphaSights is a global leader in knowledge search. Our mission is to connect the world’s top professionals with the world’s best knowledge, helping them improve critical decisions, sharpen their thinking and drive business forward. Investment firms, consultancies, corporations and non-profits rely on AlphaSights to connect them efficiently and intelligently with experts across all industries and regions. Founded in 2008, we have offices around the globe and regularly rank as one of the fastest-growing companies in the world.