The IT Support role:
AlphaSights is looking for a proactive and driven individual to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Based in Hong Kong, you will provide first-tier online and in-person support to the office, and remote support to the rest of the APAC region (Seoul, Shanghai, and Tokyo). At the same time, you will be joining a global team, contributing to remote support of our global offices in the US and EMEA.
From day one, you will be given areas of responsibility and be expected to manage your own time. You will need to maintain a positive, problem-solving mindset, and be attracted by the challenge of delivering high quality support in a fast-paced environment. You are proactive, creative, and enjoy interacting with other people. You are always to be looking for ways to improve your own work while at the same time being committed to helping the wider team succeed. You are excited to make the most of on-the-job and classroom-based learning, and the opportunity to dive into the field of IT through exposure to a wide array of different technologies, regions, and challenges.
Attributes we're looking for:
AlphaSights is a global leader in knowledge search. Our mission is to connect the world’s top professionals with the world’s best knowledge, helping them improve critical decisions, sharpen their thinking and drive business forward. Investment firms, consultancies, corporations and non-profits rely on AlphaSights to connect them efficiently and intelligently with experts across all industries and regions. Founded in 2008, we have offices around the globe and regularly rank as one of the fastest-growing companies in the world.