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IT Support Technician (APAC)TBR Global (Hong Kong) Limited
  • Wan Chai
  • Salary negotiable
  • Posted on 22 Aug 2019
IT Support Technician (APAC)TBR Global (Hong Kong) Limited

Job Highlights

  • Provide 1st and most 2nd line IT support
  • Support users of iOS and Android mobile devices
  • Fantastic customer service and interpersonal skill

Job Description

Main Responsibilities:

  • Provide 1st and most 2nd line IT support (usually remotely, sometimes in person) to employees and other internal customers to ensure a great experience for all users
  • Support users of Windows 10 desktop and laptop computers
  • Support users of iOS and Android mobile devices
  • Supporting TBR’s primary working tools, particularly Office 365
  • Use existing processes to perform standard duties including:
    • Preparing new computers
    • On and Off-boarding staff
    • Occasional hardware repairs and upgrades

Required skills:

  • Fantastic customer service and interpersonal skills
  • A genuine desire to support a diverse group of users in a wide range of scenarios from basic password resets through to mid-level troubleshooting of software or hardware issues.
  • Solid experience of Windows 10 desktop support and administration both remote and on site
  • Solid experience of supporting mobile devices (iOS and Android) in typical scenarios such as setting up email
  • Basic ability to use existing PowerShell scripts for automated processes (plugging in variables, running scripts and evaluating the output)
  • Experience of administering Active Directory for user/group management
  • Experience of administering Office 365 including Exchange, Teams, OneDrive and SharePoint
  • A self-starting attitude and willingness to learn through trial and error when required
  • Fluent in spoken and written English

Desirable skills:

  • Excellent attention to detail
  • Desire to learn new technologies and support a wide range of evolving systems
  • An upbeat, positive and personable attitude to work
  • Experience in a global workplace, working with a diverse user base across time zones and cultures
  • Experience or desire to work with a wide range of applications

Other Responsibilities:

  • Pursue personal development of skills and knowledge necessary for the effective performance of the role, attend training when required
  • Maintain regular and professional attendance, punctuality, personal appearance
  • Liaising with 2nd/3rd line colleagues for smooth handover of more complex cases

A great opportunity for a candidate to enter a global company. Please apply by clicking "Apply Now".

All Personal data collected will be used for recruitment purpose only.

Additional Information

Years of Experience
3 years
Employment Type
Full Time, Permanent

Company Overview

TBR Global Chauffeuring (TBR) is a leading provider of ground transportation management. Established in Glasgow in 1999, TBR has developed into a dominant force with offices on three continents, operating in over 3000 cities and employing over 200 people worldwide.

Key to the success of TBR is the delivery of global customer excellence. Our team maintains the highest possible standards, ensuring a client-focused approach within the global corporate travel industry.

With a current annual turnover of circa £30 million, increasing growth targets are expected to be exceeded through the commitment of our high performing workforce.

Additional Company Information

Benefits & Others
Five-day work week, Medical insurance, Performance bonus