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Allianz Worldwide Partners (Hong Kong) Limited

Customer Service Representative - Call Centre

Allianz Worldwide Partners (Hong Kong) Limited
Salary provided
Posted on 21 Jan 2020

Customer Service Representative - Call Centre

Allianz Worldwide Partners (Hong Kong) Limited

Job Highlights

  • Call centre, hotline services, customer services
  • On the job training, shift work allowance
  • Customer centric

Job Description

To provide high levels of customer service for the clients and customers of Allianz Partners on product and service enquiries received via the service hotline for Travel Insurance, Road Side Assistance and Extended Warranty

Responsibilities:

  • Handling customer's enquiries and complaints in professional manners via the service hotline.
  • Respond quickly and politely to all inbound calls, client and service partner with the professional service standard at all times.
  • Complete other work as assigned by supervisor.
  • Shift work required.

Requirements:

  • Degree holder in Business Administration, Management, Hospitality or equivalent would be an advantage.
  • 1-2 years of working experience within a call centre environment, experience with Road Side Assistance or Travel Assistance would be highly preferable.
  • Excellent teamwork, interpersonal and communication skills.
  • Perfect discipline in attendance and punctuality.
  • Good analytical and problem solving skills.
  • Good command of English, Cantonese and Mandarin (verbal and written).

 

Application Process:

A competitive remuneration and benefits package will be offered. Please send your application, with details of current and expected salary to Human Resources Division, Allianz Worldwide Partners (Hong Kong) Limited by clicking "Apply Now" button. 

 

Personal data collected will be used for recruitment purpose only.

 

 

Additional Information

Career Level
Entry Level
Qualification
Non-Degree Tertiary
Years of Experience
2 years
Employment Type
Full Time, Permanent

Company Overview

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 83 million private and corporate customers and its 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

Allianz Worldwide Partners (AWP) provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrow’s solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus, Transportation allowance

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