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Tai Kwun

Visitor Experience Associates

Tai Kwun
Salary negotiable
Posted on 22 Jan 2020

Visitor Experience Associates

Tai Kwun

Job Highlights

  • Support sales service at Tai Kwun Store
  • Handle telephone, email enquiries
  • Customer-oriented

Job Description

 The Job:

 As a knowledgeable host of Tai Kwun, you will


Customer Service Focus

  • Handle face-to-face enquiries and comments at Visitor Centre or Art Gallery Reception
  • Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
  • Take care of visitors proactively at designated location and ensure the best visitors experience is provided
  • Meet and greet visitors, conduct exit survey, interact with visitors as service ambassador and as first point of contact in Tai Kwun
  • Assist in crowd control management when crowd control plan or access management plan is in force. 


Sales Focus

  • Perform daily sales activities and partner up with team to achieve sales target at Tai Kwun Store. Handle cash and manage the inventory of merchandise items
  • Support inventory management, including stockroom maintenance, stock movement and replenishment
  • Ensure store presentation and visual merchandising standards are maintained according to company guidelines


Ticketing Service & Event Focus

  • Handle tickets sales and ticket collection at Box Office and Visitor Centre
  • Handle enquiries related to ticketing of prgrammes and events
  • Assist in crowd control or ushering service in various events/programmes
  • Support administrative duties in the daily operations.


You should have/be:

  • Good command of Chinese and English. Proficient in other languages will be an advantage
  • 2 years’ experience in Customer Service with exposure in related sector is preferred
  • At least 1 year’s retail experience will be an advantage
  • Strong on-the-spot problem solving skills
  • Customer-oriented with good interpersonal and presentation skills
  • Outgoing, friendly and courteous
  • Willing to work according to the internal rotation plan and prepared to work in outdoor areas
  • Able to work on shift and perform duty during weekends and public holidays


Interested parties click "APPLY NOW" to submit your application.

Personal data collected will be used for recruitment purpose only.


Additional Information

Career Level
Entry Level
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time, Permanent

Company Overview

Tai Kwun is the Hong Kong’s centre for heritage and art. Situated at the meticulously restored Central Police Station compound, one of the most significant revitalisation projects in Hong Kong, which includes 3 declared monuments of the former Central Police Station, the Central Magistracy and the Victoria Prison, Tai Kwun will bring culture and leisure experiences for all to enjoy.

Visit our website to learn more:

Tai Kwun is the trading name of The Jockey Club CPS Limited

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Medical insurance