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IDP Education Limited

Customer Service Assistant / Officer

IDP Education Limited
Salary negotiable
Posted on 24 Jan 2020

Customer Service Assistant / Officer

IDP Education Limited

Job Highlights

  • Contact new and existing customers
  • Experience in answering enquiries from online chat
  • Respond to online chat answering questions

Job Description

The position aims to provide a complete customer engagement experience to potential and existing customers through telephone calls, online chat and social channels to support conversion to our Student Placement Education Consultants.

With a strong focus on providing a customer experience, you must provide excellent sales and customer service to prospective customers via all channels operated within the contact centre, whilst building and maintaining the leads management database.


Key responsibilities:

  • Confidently, politely and professionally make warm and “cold calls” to prospective customer leads to qualify opportunities for the student placement education consultants;
  • Contact new and existing customers in alignment to IDP campaigns, events, lead generation, appointment setting and general customer service tasks;
  • Respond to online chat answering questions regarding study, IELTS and related services;
  • Monitor and respond to social channels answering queries IDP and its services;
  • Nurture existing leads through ongoing outbound calling campaign to maintain effective relationships between our customers and IDP;
  • Maintain the accuracy of IDP’s CRM including updating all customer details where possible
  • Demonstrate commitment to IDP’s values and quality and compliance standards in everyday workplace operations;
  • Encourage a team environment which facilitates cooperation and knowledge sharing and enables high performance.


  • A relevant Degree holder
  • Strong communication skills (verbal and written)
  • 1 to 2 years’ sales or customer service experience
  • Experience in managing enquiries from online chat and social media platforms
  • Ability to confidently and professionally make warm and “cold calls” to customer
  • Ability to build rapport quickly with customers over the phone, effectively deal with objections
  • Excellent listening skills to actively listen to customers and interpret their needs
  • Be comfortable working with people from different cultural backgrounds
  • Proficiency in Mandarin desirable
  • Candidates with more experiences will be considered for the position of "Customer Services Officer"

A competitive salary commensurate with qualifications and experience will be offered.

Application: A detailed C.V. stating current and expected salary with covering letter.

Closing date for application: Monday 10 February 2020


Personal data collected will be used for recruitment purpose only.

We are an Equal Opportunities employer and welcome applications from any member of the community who meets the selection criteria for the position.

Additional Information

Career Level
Entry Level
Years of Experience
2 years
Employment Type
Full Time, Permanent

Company Overview

IDP Education is a world leader in international student placement services. Our global network of 89 offices helps students from 30 countries to study in Australia, Canada, New Zealand, the USA and the UK.

IDP Education is also a proud co-owner of IELTS (International English Language Testing System). Since its launch in 1989, IELTS has become the world’s most popular high-stakes English language proficiency test. IELTS is accepted as evidence of English language proficiency by over 9,000 organisations worldwide. Last year, more than 3 million tests were taken globally.

We are now looking for high caliber candidates to join our dynamic team.

Additional Company Information

Benefits & Others
Dental insurance, Double pay, Medical insurance

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