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Collinson International (Hong Kong) Limited

Customer Relations Executive (Email, Live Chat & Social Media) (Overnight Shift)

Collinson International (Hong Kong) Limited

Customer Relations Executive (Email, Live Chat & Social Media) (Overnight Shift)

Collinson International (Hong Kong) Limited

Job Highlights

  • Five-day work week
  • Discretionary Bonus
  • Medical Benefit

Job Description


  • Handle day-to-day membership services related enquiries by email/letter/fax/ live Chat/ social media channels (Facebook, Twitter, Weibo, WeChat etc.)
  • Support team members to handle complex and critical enquiries
  • Identify customers’ needs accurately and resolve effectively
  • Address and respond to customers’ feedback in an effective and tactful manner by written communication
  • Work closely with the Manager to develop customer services techniques and problem solving skills
  • Collate and review reports regarding social media mentions, response levels etc. for management analysis



  • Post-secondary graduate or above
  • Minimum 1-2 years’ experience, preferably in airline / travel industry
  • Fluent and strong proficiency in written English and Chinese is a must
  • Excellent business communication and writing skills
  • Online customer servicing experience is an advantage but not a must
  • Good analytical and problem-solving skills, and ability to handle complex enquiries independently
  • Knowledge of customer service principles and results-oriented towards customer service delivery
  • Solid customer service experience, experience in managing high-end customers or loyalty services would be a definite advantage Detailed-minded, proactive and able to work under pressure
  • Show flexibility and willingness to work shifts/rosters (odd hour schedule)


Schedule of work:

10pm to 8am, 9 hours per day (including meal break), 5 days per week

Fresh Graduate will be also considered.


Collinson offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Benefit includes:

  • 15 days Annual Leave

  • Full Paid Leave (14 weeks Maternity / 5 days Paternity)
  • Attendance Bonus
  • Referral Bonus
  • On the job training
  • Free Priority Pass Membership (Unlimited Airport Lounge access)


Please send full resume (MS word) with latest and expected salary by clicking apply now.

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about Collinson at

Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
1 year
Employment Type
Full Time, Permanent

Company Overview

Collinson is a global loyalty and benefits company, with 30 years’ experience crafting customer experiences for clients in the Financial Services, Travel and Retail sectors, among others.  To support continued business growth in our loyalty division, we are looking to recruit a Customer Relations Executive (Email, Live Chat & Social Media) (Overnight Shift) based at our Tsuen Wan Service Center.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Medical insurance, Overtime pay, Performance bonus