jobsDB – Hong Kong's no. 1 jobs, employment, career and recruitment site

Bank of China Group Insurance Company Limited

Customer Service Officer (Call Centre)

Bank of China Group Insurance Company Limited

Customer Service Officer (Call Centre)

Bank of China Group Insurance Company Limited

Job Highlights

  • GI CS
  • Optimize customer service systems
  • 3 year of insurance experience

Job Description

Responsibilities:

  • Provide quality and professional hotline service to customers from all channels;
  • Optimize customer service systems and processes;
  • Analyze the data, write reports, and provide solutions;
  • Liaise with internal departments to resolve customer problems;
  • No shift duties required;
  • Handle any ad-hoc projects.

Requirements:

  • F7 above, or other recognized insurance qualification;
  • 3-5 year relevant experience;
  • Familiar with general insurance, the workflow and procedures of call center operation;
  • Experience in customer service system process optimization;
  • Good command of spoken and written English and Cantonese;
  • Immediate available is much preferred.

 

Candidate with less experience will be consider as Assistant Customer Service Officer

 

We offer competitive remuneration package. Interested parties, please send your resume with CURRENT & EXPECTED salary and DATE AVAILABLE by clicking 'Apply Now'.

(Data collected would be used for recruitment purpose only)

 

Additional Information

Career Level
Middle
Qualification
Matriculated
Years of Experience
3 years
Employment Type
Full Time, Permanent
Company Website
Job Functions

Company Overview

Bank of China Group Insurance Company Limited  has been providing general insurance products and professional services and comprehensive coverage to customers for over a decade.  We strive to achieve: Service Excellence, Product Diversification, Accountability and Customer Satisfaction.  The scopes of operation and service of the Company continues to enhance. To cope with our business growth, we are now looking for qualified candidates to join our dynamic team.

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Five-day work week, Life insurance, Medical insurance