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Club ZFU Limited

Customer Service Specialist

Club ZFU Limited
Salary negotiable
Posted on 26 Mar 2020

Customer Service Specialist

Club ZFU Limited

Job Highlights

  • Ability to work under pressure
  • Handle back office tickets and provide 7*24H
  • High level of honesty and integrity

Job Description

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.

Support is via ticketing system and a livechat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

 

Responsibilities

  • Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
  • Handle customer enquiries, advices and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
  • Handle customer complaints, any special cases or ad hoc tasks.

Requirements

  • Bachelor degree; proficient in English, and Chinese.
  • Minimum 1-year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for customer service industry and can accept to work under different work shifts, including night shift.

 

Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Employment Type
Permanent

Company Overview

Club ZFU is a new, exclusive private club and lifestyle service. Launched with a bang in August 2018, the company is off to a great start and the expert team are full of drive, passion and ambition. As well as offering exclusive perks and benefits to our members, we recommend and provide the best things in life, from fine dining to travel and education. It is our aim to go beyond the average concierge service and provide our members with the kind of quality and personal attention that money just can’t buy.

 

Additional Company Information

Industry