Macroview Telecom Limited

Service Delivery Manager

Macroview Telecom Limited
Salary negotiable
Posted on 28 Oct 2020

Service Delivery Manager

Macroview Telecom Limited

Job Highlights

  • More than 2 years relevant supervisory experience
  • Develop strong customer relationships
  • Holder of ITIL v3 Foundation certification

Job Description

The Job, you will:

  • To act as the key client interface to ensure all the service scopes provided are delivered on time and aligned with Service Level Agreement (SLA)
  • Developing strong customer relationships and networks effectively to ensure service excellence
  • Identify, investigate, escalate and resolve major issue in order to maintain high level customer satisfaction and to achieve client’s Service Level Agreement (SLA)
  • Promote continuous improvement of productivity, service quality and customer satisfaction
  • Liaises with internal functional departments to provide services to customer

About You:

  • Degree holder in IT, Computer Science and Management or related field
  • 2-5 years of working experience in IT operation & maintenance post sales service team
  • Working experience in System Integrator or IT distributor will be an advantage
  • Holder of ITIL v3 Foundation is a must
  • Knowledge in Information Technology Infrastructure Library (ITIL) Foundations
  • PMP certificate holder will be an advantage
  • Good command of spoken and written English & Chinese
  • Excellent communication & presentation skill
  • Proactive, aggressive and independent  

We offer attractive remuneration package, medical benefits and marriage leave to the right candidate. Interested parties please send full resume with expected salary by clicking 'Apply Now'.

All information collected will be used for recruitment purpose only.

To know more about Macroview, please visit:

Additional Information

Career Level
Years of Experience
2 years
Job Type
Full Time, Permanent

Company Overview

With 700+ digital technology and cybersecurity professionals, Macroview is one of the largest Hong Kong-headquartered digital technology solution and managed service providers in the market. We have been entrusted by clients from various market sectors, including MNCs, finance and banking, retail, healthcare, trading and manufacturing, logistics, governmental and public utilities, high education and telecom service providers – serving them with 8 offices in Hong Kong, Macau and Mainland China, especially the Greater Bay area. By leveraging 22 overseas offices of HGC, we help customers build up their corporate digital capabilities and transform their business based on carefully-designed solutions and service frameworks.

Macroview is a proud member of HGC Global Communications Group.

Additional Company Information

Benefits & Others
Education allowance, Five-day work week, Medical insurance, Performance bonus