K11 Concepts Limited

Customer Service Officer (Learning Centre)

K11 Concepts Limited
Salary provided
Posted on 30 Oct 2020

Customer Service Officer (Learning Centre)

K11 Concepts Limited

Job Highlights

  • Customer Service
  • Learning Centre
  • Students

Job Description


  • To provide customer service for parents and students
  • To execute the effective use of resources and efficient operation of centre
  • To recruit students within the districts of the centre
  • To response proactively to current market situation, review and refine business development plans and CS tactics in the learning centre segment
  • To follow up opportunities proactively and convert prospects to clients (parents of young children)
  • To contribute in monthly achievement and annual target
  • To keep the centre clean, tidy and customer-friendly most of the time
  • To maintain and upgrade CRM system periodically in a more user-friendly way
  • To work closely with the teachers in centres
  • 5 days work a week (weekends work is required)

Qualifications and Requirements:

  • Secondary 5 or above
  • 1-2 years of experience in customer service, business development or education industry such as learning centre is a plus
  • Good communication and collaborative skills to partner with other development team members and teachers
  • Strategic thinking, organized, energetic, highly motivated, service and resulted oriented, flexible, dynamic and with a high degree of integrity
  • Cheerful, positive, good inter-personal skill and enjoy working with young children and parents
  • Good command of English, Cantonese, and Mandarin

We offer attractive remuneration package to the right candidates. Interested parties, please email full resume with current and expected salary by clicking “Apply Now”.

(Personal data collected will be used for recruitment purpose only)

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
1 year
Job Type
Full Time

Company Overview

About K11 Group

Founded in 2008 by entrepreneur Adrian Cheng, K11 Group combines art and commerce in commercial and residential real estate, and a growing portfolio of brands across different sectors in Greater China and around the world. Marking its 10th anniversary, K11 Group announced its most ambitious Museum-Retail development K11 MUSEA in June 2018, situated at the heart of the new $2.6bn Victoria Dockside art and design district developed by parent company New World Group in Hong Kong, scheduled to fully open in 2019. In addition to its flagship K11 Art Malls, K11 Group also operates K11 ATELIER, a network of office buildings for the next-generation workforce; luxury residences for worldly travellers K11 ARTUS; open education platform K11 Kulture Academy; the terrarium-inspired transformative retail concept K11 Natural; consulting and market research institution K11 Chinese Millennials Taskforce; and K11 Art Foundation, China’s first not-for-profit to incubate Chinese artists and curators.

K11 Group is based in Hong Kong and has operations in Greater China, as well as investments in Europe and the US.

Through K11 Group, Cheng’s stated aim is to constantly innovate and “connect China’s cultural ecosystem and its emerging millennials and Generation Z with the world”, creating a new global identity for Chinese millennials. By 2023 K11 Group will have gained a footprint in nine cities across Greater China.

Additional Company Information

Property Development
Benefits & Others
Dental insurance, Education allowance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus