TicTas System Automation Ltd

IT Support Assistant

TicTas System Automation Ltd
Salary negotiable
Posted on 31 Oct 2020

IT Support Assistant

TicTas System Automation Ltd

Job Highlights

  • To manage all internal system performances
  • Responsible for Airline Reservation System
  • To maintain a high standard of systems

Job Description


  • To manage all internal system performances and resolve any problems.
  • Responsible for Airline Reservation System and Accounting System installation, upgrades, migration and implementation.
  • To maintain a high standard of systems availability, efficient and effective functioning of Reservation System (in-house), Accounting System.
  • To provide consultation, hot support and operational solutions to subscriber in HKG and PRC.
  • To support Help Desk, Sales and Customer Support team in diagnosing and resolving hardware, software, LAN and communications problems occurring at subscriber office.
  • Network troubleshooting, software distribution and updating, router and domain name management and performance monitoring.


  • Installing Reservation System, Host Print Manger for subscribers.
  • Installing new workstation / printers and all utilities program for subscribers.
  • Installing Worldspan Smartpoint System, Host Print Manager, Scripts Pro, Qsort, TKT Scripts and Personal Link, Macros to subscribers.
  • Travelport Product Troubleshooting, resolve Worldspan Smartpoint problems:
    • HPM startup failures, scripts Pro errors, Personal link malfunctions, Host connection failure, Startup failure, IE Security Settings, default browser, Worldspan TAIR Converter Networking, Internet Connection, LAN, Router setup and technical support.
    • Travelport uAPI PT follow up.
  • Diagnostic and isolate hardware/software problems:
    • PrintServer, Invoice printer, PNR printer, Workstation, LCD, Keyboard, Mouse, Switch Hub Windows OS, Motherboard and other parts.
  • TicTas hardware delivery, collection and replacement.
  • TicTas product setup and technical support including Espresso & Compass Windows.
  • Network, Internet Connection, LAN, Router setup and technical support.
  • Data Backup, Network Cabling, Site Inspection and Anti-Virus cleaning.

Please click "Apply Now" to submit your application.

Personal data collected will be used for recruitment purpose only.

Additional Information

Career Level
Entry Level
Not Specified
Years of Experience
Not Specified
Job Type
Full Time, Permanent

Company Overview

TicTas System Automation Ltd (www.tictas.com)

Apart from being a National Marketing Company for Worldspan Global Distribution System (GDS) under Travelport (www.travelport.com), TicTas System Automation Ltd is a total IT solution provider for travel industry with front/back office, e-commerce and CRM/database marketing solutions. Since our inception in 1991, we have been providing comprehensive, versatile and reliable IT solutions to travel industry clients.

People are our number one asset and one of the key differences TicTas makes. That's why we have been striving for creative & professional approach in facilitating our people to learn and grow. So, don't hesitate to contact us if you think you are the right one for us!!!

Additional Company Information

Information Technology
Benefits & Others
Dental insurance, Medical insurance, Performance bonus, Transportation allowance