Macdonald & Company Limited

Marketing & Customer Care Manager

Macdonald & Company Limited
Posted on 9-Apr-21

Marketing & Customer Care Manager

Macdonald & Company Limited

Job Highlights

  • Opportunity to work for top UK property developer
  • Attractive remuneration package
  • 5-10 years Marketing/Digital Marketing exp

Job Description

My client is looking for a social media and tech-savvy marketing person, who isn't scared to share ideas, assist with business marketing strategy and be creative.

This position will be working for a large-scale UK residential property developer, reporting in to the Head of Asia.

You will be required to collaborate with the International Marketing Manager and International Sales Manager on Asia-focused sales and completion event advertising, collateral, agent training documents, budgets, organisation, and logistics.

This person will also be required to get involved in other areas of the business when marketing duties are quiet, such as customer care.

The ideal candidate will have some real estate experience and an entrepreneurial spirit.

  • Establish relationships and provide key point of contact with customers to liaise directly with Progression, Customer Care and Aftercare teams.
  • Actively manage key repeat VIP customers and ensure regular engagement and update strategy is implemented.
  • Providing on the ground management for both the customer care and completions teams, through event and collateral production.
  • Build key contacts with marketing and creative agencies and identify promotion opportunities.
  • Analyse and manage advertising campaigns, both via appointed sales agents and direct.
  • Coordinate International marketing campaigns with the assistance of the IMM.
  • Management of allocated event logistics including marketing collateral shipping, and international storage.
  • Arranging frequent meetings/calls with sales agents in lead up to event, ensuring all key points are considered and covered at the right time in the process.
  • Ensuring post event reports are sent by the agents and contain key information required by us and JV (where applicable), liaising with the International Sales manager to ensure they issue the necessary feedback from Asia events.
  • Manage International communications and databases.
  • Brief the creative team on International marketing requirements.
  • Ensure that bilingual marketing collateral is continually reviewed and updated.
  • Establish and manage local social media presence.
  • Manage stock levels and local procurement of marketing collateral.
  • Work closely with UK Events and PR team to ensure global strategy alignment.
  • Update key events calendar along with updated results and spend analysis.
  • Managing the creation of sales briefing presentation, briefing the Creative team on content and flow depending on the document purpose.
Ideal candidate;
  • 5-10 years marketing/digital marketing experience
  • Preferably educated or spent time living in the UK
  • Fluent in English, Cantonese and Mandarin.

Additional Information

Career Level
Years of Experience
4 years
Job Type
Full Time

Company Overview

Macdonald & Company is the leading professional recruitment consultancy for the real estate, built environment, energy and environmental sectors. Established in 1994 and headquartered in the UK, we apply local knowledge with true global connection through our offices in Asia-Pacific, the Middle East and Africa.

Our specialist teams act for every class of organisation owning, occupying, financing or advising on property, construction and engineering – developers, investors, institutions, funds, banks, consultancies and contractors. We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors.

The Company’s Energy & Environmental division acts for clients across oil and gas, maritime, utilities, natural resources, power generation, renewable energy and sustainability sectors.

Macdonald & Company is a subsidiary of the London Stock Exchange quoted Prime People Plc.

“People make the difference. We connect you to that difference.”

Additional Company Information

Human Resources Management/Consultancy