Optimum Solutions (Hong Kong) Limited

IT Officer, Helpdesk Support for Schools (40K)

Optimum Solutions (Hong Kong) Limited
Posted on 12-Apr-21

IT Officer, Helpdesk Support for Schools (40K)

Optimum Solutions (Hong Kong) Limited

Job Highlights

  • Provide helpdesk support to schools on e-portals
  • Solid exp. in JavaScript, PHP, Web programming
  • Good communication and interpersonal skills

Job Description

  • Provide helpdesk support and professional advice to schools to assist them in organising and conducting IT related activities, such as activity design, procurement of hardware/software/cloud service and training course, etc.
  • Coordinate inter-school activity and pay visits to participating schools if needed
  • Maintain an existing e-portal, and develop and support e-submission channel
  • Process and compile statistics from the e-submission forms
  • Maintain an existing e-portal for receiving and processing applications for funding from schools
  • Coordinate with hardware/software/cloud service suppliers and IT learning course providers to maintain content of the e-portal
  • Product evaluations to support IT related activity
  • Higher Diploma in IT/Computer Science or equivalent
  • Sound experience in helpdesk/support centre and/or consultancy services
  • Working experience in schools IT-related activities project is preferable
  • Knowledge of emerging technologies e.g. artificial intelligence, blockchain, cloud services, big data, Internet of Things, information security, mobile app programming, etc. is preferable
  • Experience in web programming, e.g. HTML5, PHP, etc.
  • Good communication and interpersonal skills with good command in Chinese and English including oral and writing

Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
4 years
Job Type
Full Time, Contract

Company Overview

Optimum Solutions, is a full spectrum Software Solutions and a Managed Services Company providing Professional Services since 1997, we have been providing IT consulting professionals to major national and local firms, Fortune 500, software integrator and software development companies, and major national and local consulting firms. 

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Our client list includes major Fortune 500 organizations, customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.

We have got over 2200 consultants working with us and have developed into a rapidly growing, highly competitive and responsive firm with strong management, technical and financial resources and commitment to fully serve its clients in Singapore, USA, China, Malaysia, Philippines and India. 

Additional Company Information

Information Technology
Benefits & Others
Medical insurance, Five-day work week