YOOV  Internet Technology Limited

Customer Support Officer (Cloud based HR related IT Solution) (5-day work)

YOOV Internet Technology Limited
Posted on 12-Apr-21

Customer Support Officer (Cloud based HR related IT Solution) (5-day work)

YOOV Internet Technology Limited

Job Highlights

  • Provide support & assist client using the system
  • Work on System Deployment & Implementation
  • No need 7/24 Support, Fast Growing IT Company

Job Description

To cope with our business growth, we are currently looking for a high calibre candidate to join us, mainly focus on assisting and supporting client on system configuration, implementation of our self-developed cloud based Office Automation System (HR related solution).

Responsibilities

  • Understand client’s business needs and assist client to be familiarize with our cloud based system setup & implementation
  • Provide first line support to client, troubleshoot issues within office hours
  • Address and escalate client’s problem and coordinate with the development team to help solving client’s issue
  • Identify and analyze user requirement, and facilitate the enhancement of the system
  • Conduct system testing to ensure system functionalities
  • Provide daily administrative support and assist in any ad-hoc tasks as required

Requirements

  • Bachelor Degree or Diploma in Information Technology / Business / Human Resources Management or relevant disciplines
  • 1-2 year system support/project coordination, or IT-related experience is preferred (especially in Human Resources / ERP System)
  • Familiar with Agile methodology will be beneficial
  • Excellent problem solving and analytical skills
  • Responsible, independent and able to work under pressure
  • Strong in communication and organizational skills
  • Willing to learn, attention to details and self-motivated are essential
  • Good command of both written and spoken Cantonese, English and Putonghua
  • Literacy in MS Word, Excel, PowerPoint and Chinese Word Processing
  • Fresh graduates will also be considered 
Interested candidates please send your job application to our HR Department by “APPLY NOW”. Please indicate the details of your working experience, current and expected salary, and your date of availability in your CV.

(Only shortlisted candidates will be contacted) 

Personal Information Collection Statement (PICS)
The personal data collected will be used by our member(s) of the recruitment team for recruitment purpose only. It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of 3 months.  When there are vacancies in our subsidiary or associate companies during that period, we may transfer the candidate’s application to them for consideration of employment.  And, all information will be kept confidential during that period and be destroyed after use.

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Job Type
Full Time, Permanent

Company Overview

YOOV is a fast growing SaaS Internet Technology Company. We specialize in cloud-based solutions to tackle SME's pain-points and to improve company productivity and efficiency. 

The rapid expansion of our client base is an evidence of our diligent service provided and our passion to deliver innovative solutions to them.  If you are an innovative, proactive person and share the same passion, please come and join us!

Additional Company Information

Industry
Information Technology
Benefits & Others
Medical insurance, Five-day work week