Lululemon HK Limited

Educator, Guest Education Centre (Customer Service/ Contract)

Lululemon HK Limited
Posted on 12-Apr-21

Educator, Guest Education Centre (Customer Service/ Contract)

Lululemon HK Limited

Job Highlights

  • 2-3 years Customer Service experience
  • Fluent in English and Chinese
  • Passionate for what we do!

Job Description

 We prioritize to go through applicants who apply through our career web page and encourage you to apply using the link below: https://careers.lululemon.com/en_US/careers/JobDetail/Hong-Kong-Island-Hong-Kong-GEC-Educator-HK-Contract/10720

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

 About this team

The GEC Educator is responsible for all one-on-one interactions that take place across our communication channels (phones, email, live chat, etc) and actively contributes to the experience of our guests. You will be responsible for delivering a cohesive and wow guest experience for all guests.

 A day in the life:

  • Provides guests with world-class education and guest experience in the areas of product, culture, and community to speaking authentically about product use through their own experience
  • Product education: communicates features, benefits, fabric properties, usage, and care instructions using the GEC’s various channels of communication
  • Culture education: demonstrates the culture held within our company, including: attitude of fun, respect, support, empowerment, encouragement, passion, and interaction with other staff
  • Community education: ensures guest is aware of locally-relevant in-store and community events
  • Handle guest inquiries through multi-channel communication (telephone, email, live chat etc.) to ensure a ‘wow’ guest experience
  • Communicates in a professional manner treating all with empathy and respect
  • Can respond to all company and general inquiries, which requires a broad knowledge base
  • Is a go-to for ecommerce updates and inquiries, and retail updates and inquiries
  • Process product sales and returns for guests world-wide, which requires strong knowledge of GEC processes for order entry, charging & shipping for all orders from start to finish, working with parallel systems and applications
  • Communicate regularly with SSC departments and external partners
  • Manage and resolve guest compliments and complaints related to the ecommerce store
  • Listens to guests with empathy, and  reports store complaints to the Resolution Specialist for resolution

Qualifications:

  • Extraordinary guest interaction top of mind
  • Passion for and involvement in yoga and/or other fitness, health, or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in the community
  • Great communication, both verbal and written
  • Strong problem-solving skills
  • Excellent team player and ability to work independently
  • Upbeat, optimistic, passionate, friendly, and authentic
  • Amazing organizational and time-management skills
  • Responsible and dependable
  • Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 40wpm, and strong experience on the www
  • High School Diploma is required
  • Customer service experience is an asset
  • Post-secondary education is an asset
  • Fluency (both written and spoken) in English, Mandarin & Cantonese. Other languages a plus!

 Must haves:

  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Job Type
Contract

Company Overview

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Hong Kong, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

Additional Company Information

Industry
Athletics/Sports
Benefits & Others
Five-day work week