Burberry Asia Limited

Customer Operations Specialist (1 Yr Contract)

Burberry Asia Limited
Posted on 12-Apr-21

Customer Operations Specialist (1 Yr Contract)

Burberry Asia Limited

Job Highlights

  • Supply chain in retail related knowledge required
  • Good in communication including both Chi and Eng
  • Familiar w/ SAP(AFS/IS Retail) or similar systems

Job Description

JOB PURPOSE

This role is focused on the Retail and Wholesale channels; managing the order lifecycle from order entry to order management, monitoring inbounds to DC, overseeing the fulfilment, the EDI operations and aftersales following all the relevant processes and KPI’s to ensure the smooth flow of goods to Retail doors and Wholesale Customers within the region. 

RESPONSIBILITIES

•    Manage the complete sales order lifecycle, from order raising to dispatch and return of goods to customers & stores; ensure full support during markets to regional and corporate teams
•    Monitor transit and distribution times for retail stores as well as wholesale customers to ensure the agreed launch date in every country for deliveries is achieved
•    Produce accurate and detailed reporting to track retail and wholesale shipments and give visibility to key stakeholders (manager, wholesale, retail, finance, warehouse)
•    Be the key supply chain link/representative between the regional retail and wholesale teams and central supply chain for relevant customers
•    Ensure efficient and correct flow of information between supply chain and the regional teams with regards to availability of products and regional priorities
•    Monitor the order book for shortages, cancellations, returns, product withdrawals, and administrative changes
•    Provide the highest level of support directly to the wholesale customers via frequent delivery communication
•    Coordinate with the warehouses, scheduling the picking process to ensure an adequate workflow while balancing available resources in consideration of business priorities and targets 
 

PERSONAL PROFILE

•    Strong verbal and written communication skills
•    Excellent organisational skills 
•    Time management skills to prioritise workload and multiple deadlines
•    Understanding of order lifecycle activities
•    Supply Chain and logistics knowledge and experience
•    Working knowledge of managing orders on SAP (AFS/IS Retail) or similar systems
•    Understanding of credit and accounts process 
•    Highly analytical with advanced Excel skills and computer literacy
•    Ability to work under pressure and cope with tight deadlines 
•    Demonstrates a high level of attention to detail and accuracy 
•    Customer-focused, putting the customer at the centre of all your decisions and activities
•    Innovative and open to new ideas, embracing new ways of working to support the business strategy
•    Accountable for your actions by setting clear expectations and delivering
•    Ability to communicate and build trusting relationships with a wide range of personalities in an articulate manner (i.e. key stakeholders such as Retail, Wholesale, customers, and management)

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Additional Information

Career Level
Middle
Qualification
School Certificate
Years of Experience
3 years
Job Type
Full Time, Contract

Company Overview

Founded in 1856, Burberry is a luxury brand with a distinctive British sensibility and strong international recognition. Headquartered in London and listed on the London Stock Exchange Burberry continues to create new opportunities for growth and development.

Additional Company Information

Industry
Wholesale / Retail