Hang Seng Bank Ltd

Business Planning and Analytics Manager

Hang Seng Bank Ltd
Posted on 14-Apr-21

Business Planning and Analytics Manager

Hang Seng Bank Ltd

Job Highlights

  • University degree in a related discipline
  • Minimum 5 years' experience in banking industry
  • Excellent command of English, Cantonese & Mandarin

Job Description

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Business Planning and Analytics Manager.

Principal responsibilities

  • Formulate effective strategies / business plan to achieve the desired business goals of the department
  • Lead and drive new initiatives / projects including process streamlining, system enhancement and service migration to improve operational efficiencies and cope with business needs
  • Conduct quantitative and qualitative analysis on service and sales performance to provide business insight to management
  • Ensure all new initiatives align with bank values and strategies to deliver service excellence to internal and external customers while comply with the internal control standards, group compliance policy and external regulatory requirements


  • University degree in Business Administration, Finance or related disciplines
  • Minimum 5 years' experience in banking industry, with knowledge in call centre operations and project management preferred
  • Strong analytical, presentation and interpersonal skills
  • Great sense of leadership, ownership and servicing mindset
  • Excellent command of written and spoken English, Cantonese and Mandarin
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information

Career Level
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Additional Company Information

Financial Services