China Mobile Hong Kong 中國移動香港

Senior / Customer Relations Specialist (Contract Renewal Team 續約組)

China Mobile Hong Kong 中國移動香港
Posted on 14-Apr-21

Senior / Customer Relations Specialist (Contract Renewal Team 續約組)

China Mobile Hong Kong 中國移動香港

Job Highlights

  • 5-day-work, Double Pay, Bonus, Medical Coverage
  • Customer Relations/ CS
  • Outbound Call/ Inbound Call/ Warm Call

Job Description

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 56th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Division: Customer Service Division

In this position, you will:

  • Mainly handle outbound warm calls (existing customer group);
  • Promote mobile services / products to selected customers by phone in order to meet preset sales target;
  • Handle hotline services and answer enquires for customers.

To be successful in this position, you should meet the following requirements:

  • Form 5 or above;
  • 1 year relevant work experience preferably in Customer Service/ outbound/ mobile sales;
  • Willing to work under pressure, self-motived and pleasant personality;
  • Excellent communication skills and good customer service skills;
  • Result driven towards achieving sales target;
  • Good command of phone manner;
  • More experience with Team Leader role will be considered as Senior Customer Relations Specialist

When you work:

  • 5 days’ work per week in shift pattern (including Sunday and Public Holiday)
  • 8.75 hours per day (including 1 hour for meal break)

What you enjoy: 

  • Double pay
  • Discretionary bonus
  • Performance Incentive
  • Shift allowance
  • Life insurance
  • Medical insurance
  • Annual leave
  • Birhtday leave
  • Birthday gift
  • Marriage leave
  • Compassionate leave
  • Staff discount
  • Staff activities

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

Please submit your application to us by clicking the APPLY NOW button and send your full resume with your availability, current and expected salary to us.

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
Job Type
Full Time, Permanent

Company Overview

Passionate about network, mobile and tele-communication? 
Excited to connecting people together through pioneering technologies?
Dedicated to expanding your full potential in the ever-changing and rapidly-growing market?
CMHK is definitely the right place for you.

Additional Company Information

Benefits & Others
Double pay, Education allowance, Life insurance, Medical insurance, Performance bonus, Five-day work week