New World Development Co Ltd

Manager (Analytics) – Group Customer Ecosystem and Relationship Management

New World Development Co Ltd
Posted on 16-Apr-21

Manager (Analytics) – Group Customer Ecosystem and Relationship Management

New World Development Co Ltd

Job Highlights

  • data gathering, cleansing, model building
  • advanced data analysis and customer segmentation
  • findings visualization & insights presentation

Job Description

Role & Responsibilities
  • Take a leading role in gathering requirements from key stakeholders to design, develop and improve customer ecosystem
  • Provide internal consultancy services on customer ecosystem project implementation, data capture requirements, analytical solution, workflow design and process re-engineering if needed
  • Work closely with Business Units and IT Department to identify relevant structure and unstructured data from all customer touchpoints (internal and external)
  • Take a lead in initiating advanced analysis, segmentation, modeling and machine learning to support cross Business Units strategy development
  • Responsible for structured and unstructured data gathering, cleansing, model building, findings visualization and insights presentation to users
  • Take ownership in conducting specific analysis and model building to identify cross Business Unit synergy and / or to address specific business issues or needs


  • University degree or above in Quantitative Analytics, Statistics, Mathematics, Information Management, Computing or a related discipline
  • Practical experience in advanced data analysis and customer segmentation, with at least 3 years in statistical modelling and machine learning (eg: regression, scenario analysis, clustering, decision tree, NLP, etc)
  • Hands on experience in data mining using such R, Python, SQL, etc
  • Experience in leading large scale analytics projects that drive significant change
  • Strong analytical mind with good report writing skills, and able to transform data into actionable insight
  • Experienced in data visualization using Tableau, Power BI or Qlikview
  • Good understanding of CRM system, campaign management system, data warehousing, Digital Analytics, etc
  • Strong commitment in taking new challenges and self-motivation
  • Strong analytical and project management skills
  • Proficiency in both English and Chinese

Additional Information

Career Level
Years of Experience
7 years
Job Type
Full Time, Permanent

Company Overview


New World Development is a premium brand infused with a unique personality that is best characterised as “The Artisanal Movement”. We are devoted to expanding the imagination through our commitment to delivering bespoke craftsmanship and originality in our products and services. People are our most valuable asset, and we believe that every individual at NWD is an artisan who seeks to go beyond conventional boundaries and develop new ideas to ensure a bespoke, one-of-a-kind customer experience. Through our belief – “WE CREATE, WE ARE ARTISANS!” – we empower our intrapreneurs to achieve this through innovation and an international perspective, providing them with a platform to fulfil their artisanal dreams and take their careers to the highest level.

Join us, and we’ll build the Artisanal New World together.

Additional Company Information

Property Development
Benefits & Others
Life insurance, Medical insurance, Five-day work week