The Dairy Farm Company, Limited 牛奶有限公司

Field Operations Specialist - eCommerce

The Dairy Farm Company, Limited 牛奶有限公司
Posted on 16-Apr-21

Field Operations Specialist - eCommerce

The Dairy Farm Company, Limited 牛奶有限公司

Job Highlights

  • Strong interpersonal and communication skills
  • Experience in working on store operations
  • Expertise in O2O with local HK insight

Job Description

We are looking for a Field Operations Specialist who will be a core member within the team, and will work closely with stores and support center various stakeholders to drive the entire consumer online-to-offline experience, and ensure that the key KPI’s for operations are met and exceeded. This person will lead a team and reports to VP Operation and Director Operation.

The Job

  • Manage day to day operation of customer facing O2O channels
  • Work with store’s frontline team members to ensure the execution of operation process according to guidelines
  • Monitoring and reporting of KPI achievements on a daily/weekly basis
  • Analyze the data and make recommendation to store on continuously improve operation efficiency
  • Ensures that the multiple stakeholders jointly deliver the best customer experience online & offline
  • Participate and contribute in various new project development
  • Consolidate feedbacks from frontline team members 
  • Work closely with Customer Service team to ensure a high level of customer satisfaction

The Person

  • Experience in working on store operations, preferably in Hong Kong
  • Passionate in e-Commerce and O2O transformation of retail industry
  • Strong communication and inter-personal skills
  • Culture fit with the company is very important - must be able to embrace change, strive for innovation, and be results driven.
  • Comfortable working in fast-faced, agile, collaborative and competitive team environment.
  • Comfortable working cross cultures, especially with local HK, mainland Chinese culture, and MNC’s in HK.
  • Have experience and expertise in O2O with local HK insight, best to have local market experience
  • University degree with at least 2 year+ of related experience in e-commerce;
  • Fluent in Cantonese, English and Mandarin.

Dairy Farm is responsible for ensuring that all personal information collected from each Candidate presented to Dairy Farm is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

Additional Information

Career Level
Entry Level
Years of Experience
2 years
Job Type

Company Overview

Dairy Farm is a leading pan-Asian retailer. At 31st December 2019, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 people. The Group had total annual sales in 2019 exceeding US$27 billion. The Group operates grocery retail, convenience stores, health and beauty stores, home furnishings stores and other retailing under well-known brands including Wellcome, Mannings, 7-Eleven, and IKEA. With such a broad offering and wide geographic reach, we welcome applications from candidates with a passion for retail, and a pioneering spirit to join our expanding team. Dairy Farm is a member of the Jardine Matheson Group.

Additional Company Information

Wholesale / Retail