Client Service Supervisor (Customer Relations)

Posted on 16-Apr-21

Client Service Supervisor (Customer Relations)


Job Highlights

  • Manage onsite operators to delivery services
  • Manage customer communication & presales enquiries
  • 3 yrs of supervising exp in back office services

Job Description

 The Job:

  • Manage onsite operators to deliver back office service support. E.g. Print room, Mail room, Facility Management, Receptionist and Technical Support
  • Control site resources allocation and efficiently arrange duty rosters
  • Responsible for regular site performance reviews and team appraisals
  • Manage customer communication and presales enquiries, timely response to internal and external requests

The Person:

  • Form 7 or above
  • With at least 3 years or above supervising experience in back office service management
  • ITIL V3 or related qualification(s) will be a plus
  • Familiar with Microsoft office tools
  • Proficient in spreadsheet calculation
  • Strong at customer relationship building and communication
  • Fluent in spoken and written English.

We offer 5-day work, attractive remuneration and benefits package to the right candidate.                   

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expected salary to the Human Resources and Facilities Services Ricoh Hong Kong Limited, by clicking "Apply Now"or by fax 2833 7891.

Information provided will be treated in strict confidence and only be used for recruitment related purposes.  All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.

Additional Information

Career Level
Entry Level
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

20/F, One Kowloon,1 Wang Yuen Street, Kowloon Bay, Hong Kong

Ricoh Hong Kong Limited (RHK) is a leading information communications technology (ICT) provider specializing in document consultancy and IT services. The company is a subsidiary of Ricoh Company Ltd headquartered in Japan. 

Established over 50 years, RHK provides professional consultancy, IT and document solutions to customers through a wide range of products including multifunction document systems, laser printers, projectors and unified communication systems. We are the No. 1 market leader in digital multifunction systems for 20 years in HK.

RHK is committed to create customer value by offering top quality professional services. This includes Managed Document Services, Production Printing, Document Process Outsourcing as well as Managed IT Services. Our aim is to help companies optimize resources, streamline business workflow and to improve office efficiency.

We are now inviting bright candidates to join our teams.

Additional Company Information

Benefits & Others
Education allowance, Medical insurance, Performance bonus, Five-day work week