The Wharf Group

IT Support Officer

The Wharf Group
Posted on 16-Apr-21

IT Support Officer

The Wharf Group

Job Highlights

  • Technical support on network, system & hardware
  • Monitor solution performance and troubleshoot
  • Support jobs arrangement and monitoring

Job Description

  • Perform technical support on network, system, hardware devices, software and application systems
  • Provide helpdesk support and solutions to users
  • Monitor services performance of IT solutions and perform troubleshooting
  • Arrange and monitor routine support jobs; and review event logs and escalate key incidents for management attention
  • Perform daily security tasks, such as reviewing security risk reports and event logs, performing diagnosis and responding to security incidents and breaches, investigating phishing emails and websites, etc. 
  • Evaluate new technologies and platforms to determine applicability to resolve business challenges
  • liaise and coordinate with vendors, suppliers, distributors, and contract consultants
  • mentor and guide teammates on daily operation and on a project basis as assigned
  • Compile reference manuals on workflow and procedures; and prepare reports and business correspondences as required
  • Timely respond and handle urgent business requests/system support during normal and non-office hours with company-assigned facilities including phone and laptop
  • Degree holders in Information Technology / Computer Science or other related disciplines; MCSE / CCNA would be an advantage
  • minimum 5 years’ relevant experience in sizeable firm
  • Working knowledge in IT security operation, preferably with CISSP, CISA, CCSP or CCSK 
  • solid experience in supporting MS Windows and Office applications and desktop hardware
  • Self-motivated with good interpersonal and task management skills
  • detail-minded, committed to work and able to prioritize effectively
  • Well organized and able to work independently under pressure and tight deadlines
  • good command of spoken and written English and Chinese, proficiency in Putonghua required

Candidates with less experience will be considered as Assistant IT Support Officer.

We work 5 days per week.

Interested parties, please click "APPLY NOW" and attach with your application letter and full resume. 

For further information of the Wharf Group, please visit our website: 

Additional Information

Career Level
Entry Level
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

Founded in 1886 with Hong Kong as its base, The Wharf (Holdings) Limited (Stock code: 0004) is the 17th company incorporated in Hong Kong and a premier company with strong connection to the history of Hong Kong.  As one of the 30 constituent stocks in the original Hang Seng Index since more than 50 years ago, Wharf is backed by a long standing mission of “Building for Tomorrow” and has a proven track record in management and execution.

Join our winning team and make a difference in your career!

Additional Company Information

Property Development
Benefits & Others
Medical insurance, Performance bonus, Five-day work week