Chief Group Limited

Senior Manager, Chief Customer Care

Chief Group Limited
Posted on 16-Apr-21

Senior Manager, Chief Customer Care

Chief Group Limited

Job Highlights

  • Customer Care Journey Management
  • Identity right Customer Care initiatives
  • Formulate suitable omni-channel strategy

Job Description

With the determination of elevating the customer service journey through our new integrated flagship Chief Care Hub, we are looking for a Senior Manager for our Chief Customer Care team.  The successful candidate will incorporate with the team and work together with the business to navigate the ever-changing landscape of the industry in order to drive optimal touchpoints management and service model that facilitating the boost our brand and drive revenue growth.

Responsibilities:

  • Lead the team, with appropriate training and coaching, accountable for the Customer Care Journey Management
  • Identity right Customer Care initiatives and formulate suitable omni-channel strategy to improve entire customer experience
  • Work closely with all stakeholders in order to build a comprehensive structure that outstanding our customer care beyond our customers’ expectation
  • Conduct market research and monitor the market trend in order to keep the company staying in or even staying head of the relevant competition
  • Keep abreast of the everchanging market information and customer requirements and input positive comments on customer experience enhancement within / outside Chief Care Hub

Requirements:

  • Degree holder/Master’s Degree Holder while graduated in finance-related discipline is an advantage but not a must
  • Proven successful record in transforming / leading customer experience journey management and with at least 5 years relevant experience in financial Industry
  • Experience in managing omni-channel in various customer journey touchpoints.
  • Excellent analytical, problem-solving, decision-making skills and negotiation skills
  • A self-starter with plenty of initiative and a strong work ethic
  • Strong vision on delivering excellent customer care and driving it thru in entire customer experience journey
  • Proactive and able to tailor solutions to meet various business needs
  • Proficiency in both English and Chinese
  • Immediate available is highly preferred

Despite friendly working environment and work-life balance culture, we offer an attractive remuneration package including:

  • Performance Bonus
  • Staff Discount for Company Products/Services
  • Birthday Leave
  • Company Travel
  • Medical Insurance
  • Scholarships & training Sponsorship

To apply, please click “APPLY NOW” and submit your resume with expected salary.

 (Personal data collected will be kept strictly confidential and used for recruitment purpose only.)

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

The story of CHIEF was initiated and led by Mr. Chau Chung Kai in 1979.

Mr. Chau founded CHIEF with the determination to leverage sincerity, integrity, and pragmatism as the business principles. Until today, Mr. Chau insists that doing business is not to make the most money, but to be fair to clients. In the past 40 years persistence, CHIEF has won the trust and support of the client and lay the cornerstones for its long-term development.

CHIEF, having overcome successive challenges and continued to develop for the past 40 years. CHIEF has won the trust and support of the clients and vigorously grown into a leading financial service provider in Hong Kong. There are over 15 business locations cover Hong Kong Island, Kowloon and the New Territories as well as 4 Mainland China contact points connecting major cities, and 24-hour fast trading services connecting the financial markets in the world. CHIEF provides a full range of financial, investment, and wealth management solutions to retail and corporate clients.

We still adhere to the original enthusiasm of our business, showcasing our outstanding talents, our superior culture, and our excellent services. As one of the wealth management brands highly valued by the investors, CHIEF is committed to being a role model in the industry.

To cope with our rapid expansion, talents are needed to grow with the Group together. 

To gain a better understanding our “Business” and “Company Culture”, we would invite you to know more about us through social media.

Additional Company Information

Industry
Financial Services
Benefits & Others
Education allowance, Medical insurance, Performance bonus