Walters People (HK)

Service Desk Analyst - top tier professional firm

Walters People (HK)
HK$30,000 - HK$35,000 /month
Posted on 18-Apr-21

Service Desk Analyst - top tier professional firm

Walters People (HK)

Job Highlights

  • Provide L1 - L2 technical support to users
  • multicultural work environment
  • Competitive salary and package

Job Description

Our client, a well-renowned global professional service firm. They are looking for a potential candidate to join the team. The role will provide technical support to users and maintain IT daily operation.

Responsibilities:

  • Handle service requests and deliver support in accordance with standard procedures and internal service level expectations
  • Provide incident management and remote support across all global queues for regional tickets
  • Maintain all relevant support documentation
  • Provide localised deskside support for the users in the office including: desk moves, new staff set up, hardware equipment replacement

Requirements:

  • Bachelor degree with 5 years' experience in similar role
  • Nice to have Professional Certification
  • Knowledge of Active Directory, Windows Operating systems (Win10), o365 and remote access technologies (i.e. Citrix)
  • Knowledge of the ITIL environment and process essentials (e.g incident and problem), smartphones, OS, settings and configuration
  • Excellent command of written and spoken English, Cantonese and Mandarin

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

Walters People is part of the Robert Walters Group. We match candidates to permanent and contract roles across a wide range of disciplines including accounting & finance, business support, financial services, human resources, sales & marketing, supply chain and tech & transformation. Our expert team of consultants connect businesses to the people they need, whilst helping candidates fulfil their potential and get what they want from work.

Established in 2005, Walters People now operates in six European countries with offices in Belgium, France, Ireland, the Netherlands, Spain and the UK. It was officially launched in Hong Kong in 2020 as its first operation in Asia.

We put job seekers first. By delivering a stand-out experience, we build long term relationships. This means we don't search for people to fill vacancies, instead we match opportunities to our constantly evolving community of candidates.

For more information about Walters People (Hong Kong), please visit www.walterspeople.com.hk.

Additional Company Information

Industry
Human Resources Management/Consultancy