HKT Teleservices

Customer Service Executive (Virtual Banking)

HKT Teleservices
Posted on 19-Apr-21

Customer Service Executive (Virtual Banking)

HKT Teleservices

Job Highlights

  • Handle customers’ enquiries
  • Virtual Banking
  • 5 day work week

Job Description

You will contribute to the total customer satisfaction by providing services via multiple platforms including but not limited to telephone, emails, live chat and video in a tactful and timely manner. 

Responsibilities:

  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Handle customers’ enquiries via telephone and emails
  • No sales is required
  • Perform shift duties including weekends and public holidays

Requirements:  

  • Diploma or above
  • 1 year banking experience or above
  • Good interpersonal and communication skills
  • Good command of spoken and written Cantonese, English and Mandarin
  • English and Chinese word processing
  • Working Location: Meifoo
  • Immediate available will be an advantage

 We offer : 

  • 5 day work per week
  • 14 days' paid annual leave
  • Comprehensive medical coverage
  • Non-Contributory Provident Fund
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Clear career path
  • Structured training programme

Applications should be sent to us by clicking the "Apply Now" button below or by post

Post:   Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
1 year
Job Type
Full Time, Permanent

Company Overview

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. 

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.

Additional Company Information

Industry
Telecommunication
Benefits & Others
Medical insurance, Performance bonus