International Administrators Ltd

Senior System Support Engineer

International Administrators Ltd
Posted on 22-Apr-21

Senior System Support Engineer

International Administrators Ltd

Job Highlights

  • potential involvement in various IT technologies
  • transforming business operations
  • expanding your career in the insurance industry

Job Description

Main responsibilities:
* Handle user related issues and ensure they are followed up and logged down. This may require working with the vendor to resolve these issues
* Work with appropriate HK teams to handle and follow up on issues related to the HBS system. This may require working with the vendor to resolve these issues
* Continuously analyze current process, technologies, and vendors to identify areas of improvement
* Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
* Train employees on both software and hardware, troubleshoot, and provide technical support when needed
* Develop and execute disaster procedures, and maintain data backups
* Planning and execution of projects related to regional IT objectives
* Work with the vendor to track and maintain hardware and software inventory
* Work with the vendor to ensure all critical data is backed up. Develop plans to ensure that the data backed up is verified
* Work with the vendor to ensure that the DR site is ready and all related procedures are correct. This may also include conducting information sessions to users to ensure they are aware of the requirements and procedures

Requirements:
Skill & Qualifications
* Bachelor’s degree in technology or computer science
* 5+ years of experience in IT management, including IT related projects
* Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
* Experience with network administration on Cisco/Fortinet products
* Experience with Linux administration
* Experience with cloud technologies (e.g. AWS)
* Experience with DevOps would be an advantage
* Experience working with development related projects would be an advantage

Preferred Qualifications
* Proven Leadership skills
* Strong creative and analytical thinking
* PMP certified would be an advantage
* Microsoft Professional certifications
* AWS certification would be an advantage
* CCNA certified would be an advantage
* Certifications related to cloud and DevOps would be an advantage

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
5 years
Job Type
Contract

Company Overview

International Administrators Limited (IAL) is a third party insurance administrator based in Hong Kong.  IAL provides broad-based administrative support services for both on-shore and off-shore insurance businesses on their administrative needs.

Additional Company Information

Industry
General Business Services