Morgan McKinley

Business Analyst (Financial Services ITSM) - Contract

Morgan McKinley
Posted on 19-Apr-21

Business Analyst (Financial Services ITSM) - Contract

Morgan McKinley

Job Highlights

  • Regional project exposure in financial institution
  • Process re-engineering & PM background
  • ITSM, control, compliance, governance exp

Job Description


  • Manage, monitor and implement projects to ensure timeliness and quality of deliverables
  • Process re-engineering for the existing IT Service Management workflow (System Change, Incident and Problem Management, Service Request) and IT Project Management process
  • Produce project documentations such as requirement documents, analysis reports, proposals, specifications test plans, system manuals and training materials
  • Liaise with solution vendors, Quality Assurance team and internal stakeholders
  • Coordinate and support system UAT
  • Ensure implemented solutions to meet with company's policies
  • Define and execute implementation plan till solution delivery
  • Log, report and follow up deliverable defects until resolution
  • Perform user training
  • Coordinate system go live and cutover arrangement
  • Post-implementation follow up to ensure that outstanding issues are properly logged and reported


  • Bachelor's degree in Information Technology or related disciplines
  • Over 8 years of experience in IT Services Management, PMO, Change Management, Incident Management
  • Hands-on experience in project governance, IT service management and IT process re-engineering
  • Experience in using ITSM tools, such as ServiceNow or BMC Remedy
  • Excellent writing and oral skills in English
  • Mature and capable of working with different levels of stakeholders
  • ITIL foundation, PMP accreditation is a plus

Additional Information

Career Level
Years of Experience
5 years
Job Type
Full Time, Contract

Company Overview

Ranked as one of Deloitte's Top 'Best Managed Companies' and headquartered in Ireland, Morgan McKinley established in Hong Kong in 2003. Our company culture, built on trust, reward, and commitment to success is based in the financial centre in Admiralty, with 30+ recruiters speaking Cantonese, Mandarin and English.

We specialise in permanent, contract and staffing solutions for the Financial Services, Human Resources, Commerce & Industry, Technology, Digital and I.T. markets and have a consistent track record working with leading financial services front office & operations, accounting & finance, risk, compliance, legal, audit, HR, Sales & Marketing businesses.

You'll find us at the heart of established financial centres around the world, with offices based in Ireland, UK, Paris, Toronto, Hong Kong, Tokyo, and Sydney. We also have offices in bustling markets and industrial hubs like Mahe in India, Shanghai, and Singapore too. Wherever we do business, we always put down local roots and engage with the community through CSR projects and charitable work.

Visit to know more about us!

Additional Company Information

Human Resources Management/Consultancy