Make The Right Call

Customer Care Admin Support (Full time) Call Centre/ CS/ Hotline 16-18K

Make The Right Call
Posted on 20-Apr-21

Customer Care Admin Support (Full time) Call Centre/ CS/ Hotline 16-18K

Make The Right Call

Job Highlights

  • Customer Service experience preferable
  • Interest in Beauty Industry
  • Working on Monday to Friday and alternate Saturday

Job Description

Responsibilities:

  • Handling office tasks, such as create accounts for individual customers in company database system
  • Provide timely response to customer general incoming enquiries, such as status of receipts and information update and retention via phone and email.
  • Handling managerial and clerical details
  • Researched client history in database system
  • Provide constructive feedback for the customer and anticipate the needs in order to ensure positive experience
  • Maintain polite and professional communication via phone, e-mail, and mail
 
Requirements:

  • Form 5 or above, with at least 1 year Customer service experience
  • Candidate with more experience will be considered to Senior Position
  • Native in Cantonese, Good Command of in English (oral) and Mandarin
  • Excellent computer skills, especially typing (Chinese Word Processing)
  • Interest in beauty industry/ products
  • Attention to detail and good communication skills
  • Multilingual may be preferred or required
  • Desire to be proactive and create a positive experience for others
  • Location: Kwai Chung
  • Working on Monday to Friday, and alternate Saturday

Additional Information

Career Level
Entry Level
Job Type
Full Time, Permanent

Company Overview

JOIN OUR TEAM OF SUCCESS, IF YOU....

- believe you can do a great job and wants to be recognized
- want to start a career in the Service Industry
- are aiming to become a future Leader in the Service industry 

加入我們MAKE THE RIGHT CALL的團隊,如果你......

- 相信自己可以做得好,並希望得到認可
- 想在客戶服務業開始職業生涯
- 希望成為客戶服務行業的未來領導者

MAKE THE RIGHT CALL is the right place to start your career. With more than 15 years of Call Centre Experience for Global Brands we offer our staffs a Vibrant, Energetic, Productive and Fun environment where they can build a career. An award-winning Call Centre based in Hong Kong, we develop proud professional Customer Service personals with potential career advancement.

With more 200 work stations and up to 15 languages at our Call Centre, we currently provide services to Global brands in the Automobile, Skincare, Cosmetic, e-Commerce, Publishers, NGOs & Public Utilities. 

MAKE THE RIGHT CALL是你開始職業生涯的最佳地方。憑藉超過15年的全球客戶聯絡中心經驗,我們為員工提供熱情洋溢,充滿活力,富有成效和樂趣的環境,令他們建立起自己的職業生涯。

MAKE THE RIGHT CALL紮根香港,屢獲殊榮,培養了不少具有職業發展潛力的專業客戶服務人員。我們的客戶聯絡中心擁有超過200個座位,多達15種語言,目前我們為汽車,護膚品,化妝品,電子商務,出版商,非政府組織和公用事業的國際品牌提供服務。

Additional Company Information

Industry
Advertising/Public Relations/Marketing Services
Benefits & Others
Medical insurance, Performance bonus