Hang Seng Bank Ltd

Digital Product Manager - Chatbot

Hang Seng Bank Ltd
Posted on 21-Apr-21

Digital Product Manager - Chatbot

Hang Seng Bank Ltd

Job Highlights

  • University degree in a related discipline
  • Minimum of five years' experience
  • Strong business acumen and analytical ability

Job Description

Digital Banking

If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further.

We are currently seeking high caliber professionals to join our team as Digital Product Manager - Chatbot.

Principal responsibilities

  • Formulate/develop chatbot strategies to drive the next generation of conversational banking
  • Lead the team for the implementation of key chatbot initiatives 
  • Lead the team for the design of effective and efficient digital customer journey to ensure the delivery of excellent customer experience through chatbot as a result to deliver ambitious growth in digital traffic and usage
  • Supervise the performance and deliverables of chatbot training team that meet the needs of our customers
  • Work closely with a wide range of stakeholders including business owners, technical teams, legal, compliance and external vendors to design and deliver quality services through the chatbot
  • Keep abreast of the best market practice to define the most efficient and customer-friendly UI throughout the entire customer journey
  • Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
Requirements
  • University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
  • Minimum of five years' experience in digital project management and implementation, candidates with less experience will be considered for the post of Assistant Digital Banking Manager
  • Knowledge on chatbot operation and training would be an advantage
  • Keen interest in latest fintech technologies and trends
  • Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
  • Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
  • Good presentation and project management skills with proficiency in English and Chinese
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
     

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Additional Company Information

Industry
Financial Services