Hang Seng Bank Ltd

Senior Analytics and Modelling Manager (Customer Profitability)

Hang Seng Bank Ltd
Posted on 21-Apr-21

Senior Analytics and Modelling Manager (Customer Profitability)

Hang Seng Bank Ltd

Job Highlights

  • University degree in related discipline
  • Minimum 12 years' working experience
  • With proven experience of people management

Job Description

Customer Value Management

We are currently seeking high caliber professionals to join our department as Senior Analytics and Modelling Manager (Customer Profitability).

Principal Responsibilities

  • Be sensitive to the change of business environment and agile in performing customer analyses dovetailing the suite of strategic intent indicators
  • Collaborate with different business teams to analyze the customer profitability induced from different banking relationship and activities
  • Lead and drive discussion across top team based on customer insights extracted from strategy analyses
  • Orchestrate cross-business and channel meetings to ensure effective application and deployment of analytics insights with a clear set of performance measurements defined
  • Collaborate with Group and offshore centre for cross-reference sharing and rollout of Group analytics solutions
  • Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
  • Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities


  • University degree in Mathematics, Statistics, Computer Science or other related discipline
  • Minimum 12 years' working experience in analytics, modelling and machine learning
  • With solid experience of analytic works in both Business Finance and application of business insight into cross-selling initiatives in the context of the customer life cycle management across multiple distribution channels with effectiveness measurement and business learning
  • Self-Motivated, positive, passionate and willingness of continue learning
  • With proven experience of people management
  • Proficient in SAS (covering base SAS, SAS STAT, Enterprise Miner) and Microsoft R/Python (SciKit-Learn, Keras, TensorFlow, Theano and etc.)
  • Comfortable with mining massive volume of data for quick insight discovery
  • Effective communication, interpersonal, organizational, problem solving, and presentation skills
  • Detail-oriented and zero tolerance on quality/accuracy issue
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information

Career Level
Years of Experience
12 years
Job Type
Full Time, Permanent

Company Overview

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Additional Company Information

Financial Services