OPM Systems Company Limited

IT Helpdesk Officer / IT Helpdesk Trainee / IT Engineer

OPM Systems Company Limited
Posted on 21-Apr-21

IT Helpdesk Officer / IT Helpdesk Trainee / IT Engineer

OPM Systems Company Limited

Job Highlights

  • IT Support
  • Non degree holder eligible
  • Helpdesk

Job Description

For IT Helpdesk Officer / Trainee

Job Responsibilities:

  • Support IT daily Operations and helpdesk support.
  • Handle the IT incident and Request via Email/ Ticket System/ Phone call
  • Responsible to work according to the shift duty assigned and support roster for 24/7 technical support to End users
  • Report to line manager or supervisor
  • Shift duty i.e: Overnight (Public transportation available at their on-duty and off-duty time), Saturday, Sunday and Public Holiday

Job Requirements:

  • Diploma or above in any discipline
  • Major in Information Technology or Computer related disciplines is an advantage
  • I.T. Certificates holder is an advantage
  • 1 year of experience or above in  helpdesk / call center related work is preferred
  • Experience of writing official documentation or IT Policy will be an advantage
  • Good command in Cantonese and English, Putonghua 
  • Willing to learn, self-initiative and work independent.
  • Good interpersonal skill, telephone manner and service attitude

For IT Helpdesk Engineer

Job Responsibilities:

  • Provide end-user software applications and computer hardware support and troubleshooting in a professional manner.
  • Keep  record of daily data communication transactions, problems and remedial action taken
  • Handle the user requests according to the IT standards/procedures/guidelines
  • Responsible to work according to the shift duty assigned and support roster for 24/7 technical support to End users
  • Report to Line manager or Supervisor and finish the duties with proper time management
  • Shift duty i.e: Overnight (Public transportation available at their on-duty and off-duty time), Saturday, Sunday and Public Holiday

Job Requirements:

  • Diploma or above in Information Technology or Computer related disciplines
  • Hands-on experience in IT Helpdesk and End-User support
  • Flexible and able to work both in team and independently
  • I.T. Certificates holder is an advantage
  • Good command in Cantonese and English, Putonghua is an advantage
  • Willing to learn, self-initiative and work independent.
  • Good interpersonal skill, telephone manner and service attitude

We offer competitive remuneration package and generous benefits including medical coverage. 

Personal data collected will be used for recruitment purpose only.

Additional Information

Career Level
Entry Level
Qualification
School Certificate
Years of Experience
N/A
Job Type
Full Time, Permanent, Internship

Company Overview

Being one of the leading IT Services provider in Hong Kong. OPM Systems Company Limited has pioneered by providing a wide range of IT services and Professional solutions for government, corporations and educational institutions in Hong Kong. We are currently seeking IT Professionals for the above roles.

Additional Company Information

Industry
Information Technology
Benefits & Others
Medical insurance