Peoplebank Hong Kong Limited

IT Support Analyst/Technical Support Engineer

Peoplebank Hong Kong Limited
Posted on 21-Apr-21

IT Support Analyst/Technical Support Engineer

Peoplebank Hong Kong Limited

Job Highlights

  • International exposure,great career paths
  • 5 Days work per week, stable working environment
  • Occasional travel

Job Description

 Our client is a famous international fashion company.

Responsibilities

This person will be responsible for providing first level support for around 150 users in Asia Pacific on site and remotely, and will be working closely the IT team in Denmark.

Job Responsibilities:

* Users training in an effective way
* Provide supports for uses proactively
* Work integrated into a virtual team distributed world-wide
* Daily support for the Asia Pacific offices in person, by telephone and email
* Ticket handling for worldwide users
* Maintain the mail groups for Global Sourcing offices
* Work closely with Communication/Corporate Identity and Administration Team for digital and IT projects/tasks
* Ad-hoc onsite support tasks

Job Requirements:

* F.7 or above
* Minimum 2 years relevant experiences on IT Frontline Support Service
* Knowledge of Microsoft Windows and 2010 solution platforms, possibly Microsoft SharePoint, Azure Active Directory admin centre and Microsoft 365 admin centre
* Customer service mindedness, patience, helpful, humble and mature
* Good communication ability in both Chinese and English is a must
* Occasional travel is required

Additional Information

Career Level
Middle
Qualification
School Certificate
Years of Experience
2 years
Job Type
Full Time, Permanent

Company Overview

Peoplebank is Asia Pacific's premier IT recruitment company specialising in contract and permanent recruitment across all vertical markets. We have a network of offices in Australia, Hong Kong and Singapore. Our Consultants are specialists and possess in-depth knowledge of the technical skills required to fill each role. As a leading IT talent services provider, we offer our customers a range of solutions to deliver true value in every aspect of our service.

We provide technology recruitment in multiple markets including but not limited to; System Integrators & Vendors, Telecommunications, Banking & Financial Services, Retail & Manufacturing, Public and NGO Services etc.

Additional Company Information

Industry
Information Technology