Assistant Manager, Workforce & Business Planning (Resource & Real Time Management) (CRM8/AMWBPRTM)

Ngau Tau Kok
Posted on 17-May-21

Assistant Manager, Workforce & Business Planning (Resource & Real Time Management) (CRM8/AMWBPRTM)


Job Highlights

  • Diploma or above in Computer Science/ IT/ related
  • 2 years’ relevant working experience
  • Highly developed with MS Excel(VBA) & Access app

Job Description

Your role

  • Analyze historical trends and deliver accurate forecasts for staffing requirements at annual, monthly, daily and intra-day
  • Communicate any interruptions to stakeholders and co-ordinate necessary actions to minimize any risk to Service Level
  • Identify and recommend process improvement and efficiencies.
  • Provide long term and  short term capacity plans, forecasts and schedules
  • Ensure the preparation of business models and standard reporting requirements
  • Operate and maintain a number of data models which will allow clear understanding of business KPI‘s and key drivers across business operations

To succeed in this role

  • Diploma or above in Computer Science/Information Technology or related discipline and 2 years’ relevant working experience
  • Highly developed with Microsoft Excel(including VBA), Access and database applications
  • Experience in using SQL and SAS solutions will be an added advantage
  • Good command in both written & spoken English and Chinese
  • Good analytical and problem solving skills
  • Positive working attitude, responsible and result-oriented
  • Results oriented and able to drive others to achieve
  • Strong interpersonal and communications skill
  • Able to work independently and under pressure

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( ), a copy of which will be provided immediately upon request.

Additional Information

Career Level
Years of Experience
2 years
Job Type
Full Time, Permanent

Company Overview

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Additional Company Information

Benefits & Others
Free shuttle bus, Medical insurance, Performance bonus