Velcro Hong Kong Ltd

Customer Service Supervisor

Velcro Hong Kong Ltd
Ngau Tau Kok
Posted on 17-May-21

Customer Service Supervisor

Velcro Hong Kong Ltd

Job Highlights

  • University graduate
  • Minimum 5 years in CS / Manufacturing experience
  • Experience of ERP / CMS system

Job Description


  • You will be reporting to the Director of Sales of the Company
  • Manager accounts as assigned within APAC regions
  • Process orders including trials, request new part numbers, monitor, expedite and provide delivery information
  • Process customer advisories, samples, RMA's credits and internal forms
  • Coordinate shipments to customers
  • Handle and resolve customer complaints and drive for the corrective actions and root cause analysis
  • Verify and correct billing problems and errors
  • Response to customer inquiries and follow up on customer interactions
  • Maintain and update customer master library and files
  • Lead and coordinate with daily management and system tools
  • Daily monitoring on open order status and assist on weekly sales forecasting 
  • Provide sales information and metrics updates to support sales activities and reporting where applicable
  • Assist and provide price quotation
  • Provide coverage, guidance and support towards other CSR 
  • Participate and co-ordinate order management and other relevant improvement projects with global team 
  • Work with Finance / Sales team as a secondary supporting role to improve DSO/AR for open credit customers 
  • Other appropriate duties as assigned


  • University graduate, preferably in Manufacturing/Trading or business discipline
  • Minimum 5 years relevant working experience preferably in B2B customer service, Manufacturing related background
  • Sales-oriented, proactive, attention to details, and with can-do attitude
  • Fast paced, able to work efficiently both as a team and individually
  • Attentive to details with strong communication and people skills
  • Proficiency in Excel (V-Lookup, Pivot) and Word applications
  • Knowledge in ERP and CMS systems e.g. Oracle, Qlikview, Salesforce is an advantage
  • A good command of spoken & written Chinese, English and Putonghua is an advantage
  • Immediate available is highly preferable 

Interested parties, please submit a detailed resume with current/last, expected salaries, availability and preferably with a recent photo by clicking “Apply Now” for interview arrangement.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in absolute confidence.

Additional Information

Career Level
Non-Degree Tertiary
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

A well established foreign trading company is in search for a hard working with experience individual for the following position.

Additional Company Information

Trading and Distribution
Benefits & Others
Double pay, Medical insurance, Performance bonus, Five-day work week