Capgemini Hong Kong Limited

IT Service Manager

Capgemini Hong Kong Limited
Posted on 17-May-21

IT Service Manager

Capgemini Hong Kong Limited

Job Highlights

  • Incident Management
  • Service Management

Job Description

Key Responsibilities
  • Own ITSM processes, strategically drive adoption through the IS department
  • Define, design, and implement processes and procedures based on industry standard Information Technology Infrastructure Library (ITIL) V3 
  • Develop and maintain a roadmap that drives implementation throughout IS for ITSM delivery, metrics and governance.
  • Partner with other leaders across the organization and champion the day-to-day operation, continuous improvement and governance of the lifecycle of IT Service Management
  • Develop and implement an overall IT Service Management training strategy and plan.
  • Risk & controls management & reporting across all HK services
  • Incident management processes and escalation mechanisms
  • Interaction model with non-Insurance IT teams
  • Up-skilling of onshore and offshore teams in order to embed capabilities in pods
  • Ability to work independently and use influence multiple teams to effect change
Required Qualifications:
  • Good ITIL service management experience
  • Able to clearly articulate understanding of Problem, Change and Event Management processes
Preferred Qualifications:
  • Experience utilizing Service Management tools preferably ServiceNow
  • Technical experience working with the Configuration Management database(CMDB) is a plus
  • Bachelor degree or equivalent work experience
At Capgemini, the health of you, our employees and candidates is of utmost importance to us. With our digital working capabilities, we can use this to our advantage to ensure our recruitment journey with you, during the pandemic, can be carried out as safely as possible. This has extended to our day to day work whereby we encourage flexibility to our teams to work remotely if and where needed.
In order to support diversity and equality in the workplace, we believe in the importance of raising up our female employees and candidates by implementing and highlighting events such as International Women’s Day, #ReferHer and [email protected]

Additional Information

Job Type
Full Time, Permanent, Contract

Company Overview

A french company created by Serge Kampf in 1967, Capgemini has become a global company with more than 180,000 team members across 40 countries. Yet the Group has never lost sight of the seven founding values that have accompanied its development from the earliest days.

Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. These services and solutions are proposed through a broad and consistently updated offers portfolio, a set of global service lines, business units and industry expertise. Capgemini has a global and industrialized production capacity, Rightshore®, and is a partner to the biggest names in IT.

As a deeply multicultural organization, Capgemini has developed its own way of working called the Collaborative Business Experience™, which utilizes our worldwide expertise to deliver best-in-class solutions and the power of our Group to offer integrated services in the following areas:

  • Consulting Services (Capgemini Consulting): helping clients to identify and execute transformation strategies, which lead to improved growth and competitiveness.
  • Technology Services: designing, developing and implementing a wide range of technical projects of all sizes. Outsourcing Services: transforming, guiding and managing our clients' information systems (ITO) and business processes (BPO), over a multi-year period of time.
  • Local Professional Services (Sogeti): offering services adapted to local needs in terms of infrastructure, applications and high-tech engineering.

Services and solutions are offered by multiple units: Application Services, Infrastructure Services, Business Process Outsourcing, Financial Services, China, Latin America and new Business Models, under the Capgemini Group brand and the two other specific business brands: Capgemini Consulting and Sogeti.

The Group combines its clients’ views with its expertise and knowledge of their businesses through a collaborative working relationship with leading technology firms including HP, IBM, Microsoft, Oracle, SAP, EMC to help our clients meet their technological challenges.

We’re a global organization where you can develop your full potential. Get to know what we’re about – from our culture and values to our commitments to you.

Get to Know Us

Capgemini is a place where different people come together as one team, get creative and deliver results. We like to learn from each other and have fun in the process. Find out what makes us Capgemini.

Team Spirit

As business models go, we’re big admirers of the beehive. It’s all about collaboration, you see. Everyone here works together to achieve a common goal in creating better change for our clients. But we also respect each other’s individuality. Because that’s what adds value to the team.


Diversity is deeply engrained in our culture. Not purely because we’re present in over 40 countries with employees speaking more than 100 different languages. But for us, diversity goes further and encompasses many more dimensions such as gender, ethnicity, age and lifestyle.

Here at Capgemini, I feel the difference at the way customers exude confidence in us. It’s a fun work environment with ample learning opportunities, warm professional relations, a work-life balance.

Passion, Creativity, Innovation

Our teams don’t just read up on the latest technology trends, they create and influence them too. They’re also usually some of the first ones to play around with cutting-edge technology that lead to great ideas.

Here about life at Capgemini in the words of our colleagues > 

Additional Company Information

Information Technology