SEEK Asia Style Guide

KERING Assistant Retail IT Operations Manager, HK & MacauKering Asia Pacific Limited
KERING Assistant Retail IT Operations Manager, HK & MacauKering Asia Pacific Limited
Job Highlights
  • Provide consultation and frontline support service
  • Retail and back-office processes and applications
  • Hands-on experience in retail applications
Job Description


A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watchmaking: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Christopher Kane, Tomas Maier, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear.

By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.” In 2017, Kering had nearly 29,000 employees and pro forma revenue of €10.823 billion.

Job Description

Your opportunity

This position will provide consultation and frontline support services on the global/regional/local business processes and applications to the Hong Kong and Macau business units.

This position will mainly focus on retail store and back-office processes and applications.

How you will contribute

  • Understand the business processes and requirements from business users 
  • Analyze and recommend changes in addressing business needs and pain points
  • Provide appropriate service desk services to store / retail users
  • Work closely with the BPO (Business Process Owner) to develop and maintain business processes from time to time in line with the business advancement.
  • Coordinate and work with internal/external application vendors on technical design, delivery and support.
  • Organize and facilitate application test plans and test cases including technical tests, user acceptance tests etc.
  • Coordinate regular/ store-related projects (e.g. assist with quality testing)
  • Develop, coordinate and carry out regular/project-based application training plans, training sessions and training materials
  • Update knowledge base for service desk when there are new applications for store staff
  • Provide ongoing application system maintenance and problem resolution with internal/external supporting teams
  • Provide Level 2 support on business applications
  • Develop and maintain knowledge base of business applications
  • Overseas travel may be required
  • Other duties and assigned

Who you are

  • Hands-on experience in retail applications, such as POS, CRM, store portal, retail BI, store PDA/iPad apps, retail back-office applications, etc.
  • Strong business sense and business operational experience
  • Team/customer-oriented attitude and working style
  • Ability to work independently and under minimum supervision
  • Ability to work under pressure and to meet tight deadlines
  • Ability to handle multi tasks
  • Excellent analytical and problem-solving skills
  • Good communication skills and fluency in both spoken and written English and Chinese (Cantonese and Mandarin)
  • Knowledge and experience in AS400 version of JDA/JDE is an added advantage
  • University degree in IT, Business Information System or equivalent
  • Minimum 10-year experience in IT, with at least 5-year experience in retail business analysis (luxury retail preferred)

  • Any ERP/CRM/retail system certification is a plus

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type


Start Date



Full time


Kering Asia Pacific Limited

Additional Information
Years of Experience
10 years
Employment Type
Full Time
Company Website
Company details
See Job Description