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Key Account RepresentativeC.H. Robinson Worldwide (Hong Kong) Limited
Key Account RepresentativeC.H. Robinson Worldwide (Hong Kong) Limited
Job Highlights
  • Handle customer inquiries and service requests
  • Produce accurate reports and follow up shipment
  • Work according to customer SOP for operational
Job Description


  • Handle customer inquiries and service requests in a good manner through email and phone calls, in both Ocean operations
  • Produce accurate reports and follow up shipment bookings
  • Work according to customer SOP for operational efficiency and effectiveness
  • Maintain close communication and coordinate with overseas offices, customers or stakeholders, and warehouses in an efficient and effective way
  • Confirm information for shipment processing, such as: cost, selling rate, shipping company preference, shipping schedule, payment terms, shipment ready date and consolidation etc.
  • Create / Update information for assigned process such as: shipment details, working manual, account management list and vendor list, etc.
  • Provide general administrative and back-up support within the department
  • Work as a control tower to assist the respective origins to understand and complies with the customer requests
  • Plan and follow up daily shipments including Purchase Order Management
  • Perform other ad-hoc duties as assigned  



  • Matriculated or Diploma in Supply Chain and Logistics
  • Minimum 2 years' working experience in freight forwarding / logistics Industry 
  • Good customer servicing skills, patient and proactive
  • Detail Oriented and good team spirit
  • Fluent in oral English, Cantonese and Mandarin
  • Competent in MS Office applications including Word, Excel and Chinese word processing
  • Willing to learn and work overtime if needed
  • Candidate with more experience will be considered as Senior Representative
  • Immediate available is highly preferred


We offer attractive salary package and fringe benefits including 5-day work; double pay; bonus; medical insurance; dental insurance; education subsidies; shuttle bus; special leave etc. to the right candidate.

Interested parties please click "Apply Now" and send full resume with availability and expected salary to Human Resources Department.


(Personal data collected would be used for recruitment purpose only.)

Additional Information
Years of Experience
2 years
Employment Type
Full Time, Permanent
Dental insurance, Double pay, Education allowance, Five-day work week, Free shuttle bus, Medical insurance, Overtime pay, Performance bonus, Transportation allowance
Company details

C.H. Robinson is one of the world's largest third party logistics (3PL) providers of freight and transportation logistics, outsource solutions, fresh produce sourcing, and information services. Founded in 1905, with over 230 offices and more than 13,000 employees worldwide, we as a publicly owned and traded on NASDAQ (Symbol: CHRW) have built a strong reputation as an industry leader. As a consistently growing company, we cordially invite high caliber talents to fill in the following position.