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Learning & Development ManagerPlaza Premium Group
Learning & Development ManagerPlaza Premium Group

Job Highlights

  • Identify and review training needs
  • Supervise training and development programs
  • Execute training needs assessments

Job Description


  • Work closely with Group Learning and Development Manager, to identify and review training needs in airport lounges and all outlets so as to maintain good quality of customer service.
  • Develop KPIs on learning and development to measure Learning effectiveness.
  • Plan and manage initiatives in the learning calendar to ensure timely implementation for Managers, Operational colleagues, Management Trainees and Interns.
  • Execute training needs assessments and make necessary recommendations & training solutions, ensuring the objectives are fully addressing the company’s values, business objectives and results, and the training needs of the employees.
  • Plan, develop, conduct and supervise training and development programs according to business needs.
  • Update training manuals based on operational needs.
  • Plan, review, prepare, and monitor the company’s Training Budget & Training Plan.
  • Train and manage the team of internal trainers to ensure effective delivery of all internal trainings.
  • Work closely with External Training providers on external in-house training programs or public programs.
  • Seek best solutions to improve operations workflow procedures.
  • Manage learning programme administration and training records; Monitor the budget allocation for Learning and Development.
  • Assist in setting up new operations and involving in business development.
  • Participate in any ad hoc projects that the company assigns



  • Bachelor’s Degree in Human Resources or other discipline
  • 8 years of experience in Learning & Development including training design and facilitation
  • Certified in branded training products and psychometric tools (MBTI, 360 assessment, DICS, etc..) is an advantage
  • Hands on experience in E learning design, career development and talent management.
  • A mature individual with excellent interpersonal skills.
  • Fluent in both written and spoken English and competent in Putonghua
  • Independent, capable in handling diversity in a multicultural organization


We offered attractive remuneration package to the right candidate. Interested parties please send resume with expected salary and availability by clicking  "APPLY NOW" or WhatsApp 67031780.


Personal data provided will be treated in strict confidence and used for recruitment purpose only.


Additional Information

Years of Experience
8 years
Employment Type
Full Time
Dental insurance, Five-day work week, Medical insurance, Performance bonus, Transportation allowance

Company Overview

About Plaza Premium Group  

Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in providing Premium Airport Services in over 160 locations of 41 international airports across Asia, Australasia, Europe, North America, South America and the Middle East, with a collective goal of ‘enhancing your airport experience’. The Group comprises four core airport services, Airport Lounge, Airport Transit Hotel, Airport Meet & Greet Service, and Airport Dining.

The Group currently employs over 5,000 staff and serves over 14 million passengers around the world annually. The Group is dedicated to providing quality services and possesses proprietary knowledge in airport hospitality industry. By continuously surpassing travellers’ expectation, the Group’s network is rapidly growing across major international airports around the world.


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