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Lifestyle Concierge Specialist - Hong KongTen Lifestyle Management (Asia) Limited
  • Tai Koo
  • Salary provided
  • Posted on 22 Oct 2019
Lifestyle Concierge Specialist - Hong KongTen Lifestyle Management (Asia) Limited

Job Highlights

  • Multinational lifestyle concierge - 20+ offices
  • Unique and high impact role
  • Opportunity for personal development

Job Description

Do you speak Cantonese/Mandarin/English fluently?

Are you a confident, natural organizer?

Are you passionate about helping people?

 

Yes? Read on…

Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Lifestyle Manager, no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. You will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.

 

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

 

The ideal candidate will have:

  • Native-level of Cantonese – with fluent English and Mandarin – written and spoken
  • The ability to work independently and as a team and perform well with little supervision
  • Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
  • The ability to multitask and handle several projects at the same time
  • High adaptability to a dynamic changing environment
  • An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
  • Self-motivation, committed and possess initiative & drive in the job

 

This position is a 40-hour work week with day / evening / overnight shifts, Monday to Sunday.

Please note that we can only accept applications if you have the right to work in Hong Kong.

Additional Information

Career Level

Middle

Qualification

Not Specified

Years of Experience

5 years

Employment Type

Full Time, Permanent

Company Overview

Ten was founded in 1998 by Alex Cheatle and Andrew Long with a compelling vision – to provide an unrivalled, personalised service that would help its members get the most from life.

The business began providing a pioneering lifestyle concierge service to 20 members in London. The more requests they took on, the better the business got. As its reputation, contacts and expertise grew, Ten expanded its private membership base. In 2001 Ten won its first corporate contract to provide concierge on behalf of a major banking group. We now run more than 40 customer and employee loyalty schemes with millions of members worldwide.

Ten’s service has always been underpinned by human expertise and technology capability. We intentionally built a model that not only embraces complexity but also thrives on it. The result, almost 20 years later, is a business with billions of data touchpoints, and a DNA of codified knowledge – allowing us to say ‘yes’ when most can’t.

In November 2017, Ten Lifestyle Group plc was admitted to AIM. (Symbol: TENG)

Additional Company Information

Benefits & Others

Dental insurance, Five-day work week, Medical insurance, Overtime pay, Performance bonus